Apprenticeship vacancies with HWGTA

 

            Have a look at our vacancies below!

 

  • Please note this is not a complete list of vacancies available at any one time.
  • As Accountancy and Engineering apprenticeships have one intake each year in September, these will not be advertised all year round and may just feature the company recruiting or type of role(s) available. 
  • We recommend you send in your applications even if you don't see a vacancy to suit you. This enables us to assess you and match you with vacancies as soon as they come in to us.
  • Please let us know on your application form if there is a specific vacancy you would like to apply for.
  • For staff vacancies please click here.

 

 

 

Apprentices

Accounts Admin:

  • Processing invoices
  • New account set up
  • Processing direct debits
  • Bank reconciliations
  • Daily banking
  • Raising and tracking direct debit mandates
  • Purchase ledger

Desired skills

  • Computer literate
  • Methodical worker
  • Attentive to detail
  • Work to timescales

Personal qualities

  • Motivated
  • Attentive
  • Good timekeeper

Desired qualifications

GCSE or equivalent English and Maths grade A*-C/9-4 preferable but not essential for the right candidate.

Future prospects

There is a possibility of a full time position following completion of the Apprenticeship, with teh option to study at higher levels.

Things to consider

Nearest train station is 20/30 minutes walk away from Malvern Link station so own travel arrangements may be beneficial.

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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This is an excellent opportunity to join a busy accounts department in an engineering & manufacturing business. The role provides the chance to gain a rounded experience of accounting, with many options for progression upon completion of the apprenticeship.

This apprenticeship is designed to give the opportunity of gaining experience in all areas of the accounting environment including:

  • Sales & Purchase Ledgers (using Sage 200)
  • Cashbook (using Sage 200)
  • Payroll (using Sage 50)

Further duties will include:

  • Contacting internal and external customers and suppliers by telephone and email
  • Problem solving
  • Troubleshooting

Desired skills

  • Numerate
  • Literate
  • Accurate in work
  • Good written and verbal communicator
  • Understanding of Microsoft Word, Excel & Outlook

Personal qualities

  • Enthusiastic
  • Positive
  • Eager to learn
  • Reliable
  • Flexible
  • Good work ethic
  • Attention to detail
  • Friendly

Desired qualifications

GCSE A*-C/9-4 in English and maths (or equivalent).

Future prospects

Opportunity to earn a full time position with Industrial & Tractor Ltd. Potential for additional training, either in the Accounts Department (subject to availability), or a position in other departments, for example Purchasing.

Things to consider

  • Wage could be negotiable depending on age and experience
  • Offer subject to acceptance by our Insurance Company for ‘Fidelity’ Insurance
  • Role will be handling sensitive/confidential information and the successful candidate will be expected to keep these confidences outside the office
  • We would not normally consider someone for this role if they have to travel more than 10 miles and rely on public transport to do so.
  • Working in a busy office environment at an Engineering/Manufacturing Business, and will therefore need to occasionally enter the factory, and will be required to wear Personal Protective Equipment on doing so - safety shoes, safety glasses, and hearing defenders (provided)

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Are you seeking the first step of your professional career or have some experience and looking for an opportunity to learn and earn? Do you want to gain exposure to the varying demands and requirements of a busy Finance and Accounts team? Are you wanting to continue your development with a supportive employer as you undertake AAT qualification?

Are you seeking the first step of your professional career or have some experience and looking for an opportunity to learn and earn?

Do you want to gain exposure to the varying demands and requirements of a busy Finance and Accounts team?

Are you wanting to continue your development with a supportive employer as you undertake AAT qualification?

As an apprentice you will have strong attention to detail, an interest in data/figures and a desire to learn. We operate an ERP system from MS Dynamics and use MS Office throughout the business.

English Braids are an established manufacturer of ropes, cords and braids based in Malvern with a global customer base.

You will be joining a small team that are responsible for the smooth management of our finances in respect of:

  • Purchase and Sales Ledgers
  • Credit Control
  • Payroll
  • VAT
  • Director/Management Accounts

Finance works closely with our sales teams and production office to ensure timely despatch of products and invoicing, so you will get exposure to these areas of the business too.

Desired skills

  • Interest in finance, figures or data
  • Numerical
  • Attention to detail

Personal qualities

  • Enthusiastic
  • Desire to learn and develop
  • Pro-active

Desired qualifications

Minimum GCSE A-C/8-4 in English and maths or equivalent grades.

Future prospects

Potential opportunity for career with English Braids upon successful completion of qualification.

 

Things to consider

Located on the outskirts of Malvern, within 15-20 minute walk of Malvern Link train station. Buses operate on the main Worcester Road which is a 5 minute walk from the office.

We have onsite parking.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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In line with our continuing success and growth, ControlAccount PLC are looking for an apprentice Finance Assistant to join our busy finance department at our canal side offices.

Duties will include:

  • Posting payments on our in-house system, through imports and manual procedures.
  • Posting sales & purchase invoices to Sage.
  • Reconciliation and posting of payments for multiple bank statements.
  • Sending out invoices.
  • Remittance – the production of client remittances on a daily, weekly and monthly basis.
  • Reconciliation – identification and reconciliation of unallocated payments.
  • Processing refunds.

Desired skills

  • Educated to GCSE standard (or equivalent)
  • Computer literate
  • Working knowledge of Microsoft Word, Excel

Personal qualities

  • High levels of energy 
  • Committed
  • Positive attitude
  • A desire to succeed
  • Desire to develop oneself 
  • Good attention to detail

Desired qualifications

GCSE A*-C in English and Maths (or equivalent grades)

Future prospects

Full time post upon completing the apprenticeship with prospects to grow within the company.

Things to consider

  • The employer could close the position earlier than stated.
  • Due to rural location no public transport within a mile.

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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If you are looking to make the most of your studies and gain a broad range of accounts knowledge across numerous industries, then Inksmoor is the placement for you! We have a friendly, well-organised, and professional team who are happy to offer support during your time with us.

We offer an alternative to in-house accounts (Outsourced Back Office Support) meaning you will be exposed to multiple businesses that range from sector to size. You must be adaptable in your approach to accounts and learning, with an excellent telephone manner along with being a team player.

Duties will include:

  • Supporting our accounting team with accounting duties up management accounts
  • Raising and processing invoices
  • Filing
  • Managing incoming and outgoing phone calls
  • Managing your email inbox and client’s inbox and respond to emails accordingly
  • Review of data
  • Pulling data required from the internal systems
  • Working with various departments on tasks required
  • Execute all of the above with confidence

Desired skills

  • Good communicator
  • Can work independently
  • Asks for help when unsure
  • Good IT skills (Microsoft Office software)
  • Team player
  • Numerate
  • Good telephone manner
  • Can maintain a confident and polite professional manner

Personal qualities

  • Positive attitude
  • Self-motivated
  • Enthusiastic
  • Trustworthy
  • Honest
  • Has integrity

Contact

Charlotte Anderson Ilic

01905 330 721 charlotte.andersonilic@hwgta.org

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Fantastic opportunity to get AAT qualified whilst gaining experience working for a forward thinking, innovative Medical devices company. We’re friendly, ambitious and customer focused. We have new products we are bringing to the marketplace and you could be helping to support our business growth in the next few years.

Supporting the management of the general accounting ledgers in the Company’s ERP system and to assist in report preparation. This position requires you to support the Finance Manager in processing all day to day accounts through to trial balance.

Support for the following:

  • for processing sales order return and raising sales credit notes
  • Process purchase invoices including matching up correctly purchase invoices with purchase order
  • Supporting the process of the monthly payment run including the reconciliation of suppliers’ statements and sending out remittances to the suppliers
  • Accurately maintain all financial records in line with HMRC requirements
  • Maintain customer and supplier accounts information including creating new accounts for new customers/suppliers
  • Assisting with reconciliation of bank accounts and credit cards, allocation of payments
  • Process monthly journals to trial balance level
  • Assist with month end process including preparing monthly finance package
  • Assist with the Company’s fixed asset register, accruals, and prepayments
  • Assist customer service team in managing/releasing sales orders
  • Assist procurement team in communications with suppliers about payments / purchase  

Invoice issues:

  • Assist with annual audit and preparation of audit samples
  • Assist the finance manager in creating other financial reports on a regular basis
  • Assist finance manager in maintaining stock item records and doing stock reconciliations

Desired skills

  • Experienced in similar retail or wholesale industry is preferred but not essential
  • Experience with the use of sage 50/200 (preferred), or other accounting software
  • Good knowledge in Microsoft Word and Excel
  • Numerical focus

Personal qualities

  • The ability to work on your own initiative, handle multi-task, and work towards deadlines
  • As this position involves liaising with internal and external contacts, you will possess excellent communication skills, be helpful, friendly, and enthusiastic and be able to work well within a team
  • Superior attention to detail
  • Planning and organising
  • Ability of problem analysis/problem solving
  • Mature outlook, can do attitude

Desired qualifications

  • GSCE English and maths A-C / 8-4 or equivalent

Future prospects

  • Leading to full time permanent Finance Assistant position once qualified

Contact

Hayley Grismond 01905 330721 charlotte.andersonilic@hwgta.org

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Excellent opportunity to contribute towards the ongoing success of a well-established training provider in support of the finance function. Working as part of a small, friendly and supportive team, you will learn the full finance function “on the job” whilst also training with us as part of your apprenticeship!

Duties to include:

  • Raising sales invoices for all operations
  • Liaising with customers regarding invoices, credit, payment and outstanding invoices
  • Ensuring supplier invoices match goods supplied and original quotations and process on to SAGE
  • Coordination and distribution of petty cash
  • Banking deposits as required
  • Monitor finance email account and process documents and emails received
  • Deal with incoming calls to the organisation including customer and supplier queries
  • Processing of remote card payments and reconcile
  • Updating internal financial records
  • Carry out financial audits as instructed
  • Understanding the Apprenticeship funding rules, keeping knowledge current and ensure compliance
  • Assist in the monthly reconciliation of employer co-investment reports, raising invoices and posting payments onto individual learner records
  • Distributing and coordinating post in and out of the business
  • Deal with visitors to the organisation, including occasional reception work
  • Provide general administrative support to the corporate team

Desired skills

  • Excellent numeracy skills
  • Accuracy and attention to detail
  • Excellent written and verbal communication skills
  • Good IT skills specifically in Microsoft Word and Excel
  • Excellent organisational skills
  • Ability to manage workload and priorities effectively
  • Excellent interpersonal and communication skills

Personal qualities

  • Confidence with working with people
  • Confident
  • Approachable
  • Conscientious
  • Good team-player
  • Flexible
  • Capable of independent working

Desired qualifications

GCSE at grade 4/C or equivalent in English and maths.

Contact

Hayley Grismond

01432 377010 hayley.grismond@hwgta.org

 

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This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

The Finance Assistant will work in one or more of the following areas within our Transactional team:

  • Purchase Ledger
  • Cash and Banking Reconciliation
  • Credit Control
  • Financial System Interfaces

The role will develop as you do within the company, allowing you to take the initiative to assume more responsibility. 

Desired skills

  • Excellent interpersonal skills
  • Knowledge in a variety of computer programmes
  • Demonstrate good organisational skills
  • Good communication skills with customers, clients, and staff

Personal qualities

  • Able to build strong relationships with customers, clients, and employees
  • Able to communicate at different levels of the organisation
  • Able to meet the demands of the role by working flexibly when required
  • A friendly disposition
  • Able to maintain a high level of confidentiality
  • Will be a team player

Contact

Charlotte Anderson Ilic

01905 330 721

charlotte.andersonilic@hwgta.org

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Excellent opportunity working for an established legal business based in Worcestershire. You will work in a busy Finance Team alongside the Chief Cashier and the Business Director.

Assisting the Chief Cashier in daily routines which include:

  • Bank reconciliations
  • Daily banking of cheques
  • Input of 3rd party financial data
  • Input BACS transactions into online banking
  • File archiving & liaising with storage company
  • Daily postal duties
  • Taking client card payments on telephone/in person

Desired skills

  • IT skills
  • Effective communication skills

Personal qualities

  • Positive attitude/motivated/enthusiastic
  • Able to communicate with others – we are a small team
  • Attention to detail as dealing with client monies

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Excellent opportunity within an established local firm of accountants supporting with administration and secretarial duties. You will work towards a Level 3 Business Administrator apprenticeship standard.

Responsibilities will include:

  • Administration duties
  • Typing
  • Filling
  • Greeting clients
  • Supporting accountants with ad-hoc duties

Desired skills

  • Good IT skills - Microsoft Office packages e.g. Word, and Excel
  • Accounts knowledge 
  • Payroll skills
  • Good communication skills

Personal qualities

  • Enthusiastic
  • Reliable
  • Keen
  • Socially confident

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Hanley Castle High School have an exciting apprenticeship role for a Finance Assistant to join their professional team. This will be a varied and interesting role offering the perfect start to a promising career in finance, within a high school setting.

Duties include:

  • Assisting with processing purchase orders and invoices on a weekly basis
  • Scanning and filing of all invoices
  • Dealing with supplier queries and assisting with monthly supplier statement reconciliations
  • Review of outstanding orders and associated queries
  • Assisting with processing sales invoices, issuing statements and ensuring prompt payment in line with payment terms
  • Assisting with weekly banking of cash / cheques and online payments
  • Collecting and checking of trip payments, ensuring all monies received on time and monitoring costing against actuals and reporting back to trip leaders
  • Processing staff expenses
  • Produce reports for Heads of Department on actual costs against budget explaining variances and assisting with queries from budget holders on a monthly basis
  • Assist with monthly management accounts and journals where needed

Desired skills

  • Can work independently
  • Asks for help when unsure
  • Good IT skills
  • Team player
  • Good attention for detail

Personal qualities

  • Positive attitude 
  • Self motivated 
  • Enthusiastic
  • Trustworthy 
  • Honest 
  • Has integrity
  • Keen to learn
  • Strong interest in finance

Contact

Charlotte Anderson-Ilic 01905 330721 charlotte.andersonilic@hwgta.org

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An exciting and varied role that includes administration, customer service and social media duties. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

The post holder will be expected to carry out the following duties:

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

  • Data input, data extraction, scanning, photocopying, faxing, filing and typing duties as directed
  • To support the team to maintain accurate, timely and legible records
  • Updating job specific reports as requested including breakdowns, programmes etc.
  • Weekly locations for the contracts team to be collated and updated
  • Maintain plant records for the contracts department
  • Maintain stock of contracts department paperwork and equipment
  • To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner
  • To provide appropriate reception cover as and when required
  • To maintain filing systems in line with company procedures
  • Collating information for reports
  • To be a flexible and supportive member of the team
  • Throughout the training period the post holder will be expected to complete all educational and training as required
  • To sign a learning contract with the training provider and adhere to this agreement

General

 

The post is one of continual development. The job description is intended as a guide to the principal duties and responsibilities of the post and complements individual objectives set in line with the department annual business objectives. Responsibilities will be reviewed periodically in line with business and duties may change or new duties to be introduced after consultation with the post holder.

Additional Role details: 

Reception Duties:

  • To act as the first point of contact for visitors and callers to Compco Fire Systems and to undertake a range of other administrative tasks as identified by the company

Duties & Responsibilities

Building:

  • To open the main reception @ 8am on the designated Reception days
  • To ensure that the Kitchens are well stocked with Milk, sugar, tea and coffee.

Telephone System:

  • Operate Compco’s switchboard (Microsoft 365, Teams) receiving and transferring telephone calls, announcing callers, taking brief message and passing these on via the email system or connecting callers to staff members

Reception:

  • Meeting and greeting of clients and to sign visitors in and out of the building in line with company procedures. – This is very minimal now due to covid
  • Monitor and ensure that the reception area is kept tidy and projects a business-like image
  • Check and sign for deliveries, before informing the relevant member of staff of their arrival

Post:

  • Process and delivery internal and external mail daily.
  • The dispatching of daily faxes
  • To arrange couriers for parcels

Office Services:

  • To make drinks, booking/monitoring of meeting rooms as & when required

Other Administrative Duties:

  • To type up letters as and when requested by the various departments, but in particular the commercial director
  • To send out remittances on behalf of accounts department as requested
  • To laminate any documentation that is needed as and when requested
  • To monitor CCTV Cameras and whereabouts for the site and to report any faults on system etc.
  • To assist in managing Staff Car Park and to ensure that staff are parked within their allocated spaces
  • To report any office maintenance issues, such as Photocopier breakdowns
  • Label (Keying) requests from contract managers & ordering of keying stock as requested
  • To bind documents when required
  • To create and print off sticky labels for reception and other departments (Brother label printer)
  • To create any Excel documents required by Reception

Social Media Part of the role

  • To support the Head of Sales Admin and Marketing with the implementation of the social media strategy for Compco Fire Systems
  • You will assist with the ensuring of all our social media channels are managed and updated with engaging content. This will be checked and agreed by the manager
  • Supporting the Head of Sales Admin and Marketing with the daily queries that come from our social media channels
  • Ensuring content plans are well developed and approved in advance, and all aspects of the business are represented across all Social Media channels
  • Digital Marketing - Optimise content, visuals, and video content for social media communication
  • Customer Community Management - Maintain and manage all communications from our social media channels. Ensuring all queries are answered in a timely and engaging way
  • Reporting - Provide accurate and timely reports to the wider business

Desired skills

  • Good IT skills
  • Strong character and someone that has the confidence to take phone calls and deal with people face to face

Personal qualities

  • Good attitude
  • Self motivated and able to take and listen to instruction

Desired qualifications

  • 5 GCSE's grade A*-C (9-4) ideally

Future prospects

  • We would like to take on the apprentice at the end of teh Apprenticeship

Things to consider

  • Lives local on good public transport links 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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An excellent opportunity to kickstart your career in a well-renowned company, providing administrative support to the newly established Foreign Trade Department within Finance.

Overview of key areas of responsibility:

  • Assist with maintaining cost effective foreign trade processes.
  • Assist with maintaining compliance with the Bosch Central Directive “Customs”.
  • Execute internal controls (customs declaration checks).
  • Execute goods received reconciliations to Post VAT Accounting and MSS data.
  • Ensure attendance on relevant apprenticeship course to gain Business Administration qualification.

Key duties:

  • Ensure goods received and booked in to SAP system for all customs entries to HMRC and raise any issues with Foreign Trade officer.
  • Assisting with the checking of customs entries submitted by import broker to HMRC to ensure correct commodity code, value of goods and duty have been declared correct to source documents.

Internal Control System

  • To Assist with compliance and alignment with the Bosch Central Directive "Customs".
  • To conduct monthly sample checks to ensure all Import declarations were correctly cleared from the previous month.
  • To conduct monthly sample checks to ensure Import declarations have been made with the correct information (Customs Value, Origin, HS Codes etc) for review by Foreign Trade Officer.
  • To conduct quarterly internal controls for review by Foreign Trade Officer.

Other Tasks

  • Archiving of customs declarations and other relevant data.
  • Other ad hoc tasks as required.

Desired skills

  • Good oral and written communication skills.
  • Computer literate with good numeracy skills.
  • Experience of Microsoft Excel (desirable).

Personal qualities

  • Excellent attention to detail to achieve quality.
  • Working efficiently towards deadlines. 

Desired qualifications

  • GCSE in English and maths (or equivalent) grades A* - C (or equivalent)

Future prospects

Possibility of further employment on successful completion of the apprenticeship.

Things to consider

Wage will increase to £18,400 after first 12 months with company. 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Excellent opportunity to work for a growing organisation in the medical industry. An exciting time to join a newly formed organisation with big growth plans and with many development opportunities.

Reporting to the HR Generalist – International, the holder will enhance their current skills whilst learning new ones and increasing their experience in a professional working environment by supporting the International HR team 4 days a week, with 1 day a week studying towards a Business Administration Apprenticeship .

This role has a wide remit, providing an efficient and streamlined service to the business with regard to all HR-related administrative tasks, this is an important support role to the business.

  • Maintaining and tracking personnel files, ensuring they are kept up to date
  • Maintaining all team structure/organisational charts
  • Supporting the recruitment and onboarding process
  • Maintain and update the recruitment folders
  • Liaising with professional recruiters
  • Assisting IT with on boarding/off boarding
  • Responsible for collating and sending out work anniversary gifts for staff members
  • Supporting the team with ad hoc administrative tasks, such as:
  • Managing diaries and organising meetings and appointments
  • Booking and arranging travel, transport, and accommodation
  • Management of the recruitment emails and liaising with hiring managers
  • Typing, compiling, and preparing reports, presentations, and correspondence
  • Taking minutes of meetings and similar business support tasks

Desired skills

  • Knowledge and understanding of Microsoft Excel, Word and Outlook
  • Any previous administrative experience through work experience – desirable
  • Driving License – desirable

Personal qualities

Friendly personality, ability to work well under pressure, ability to multi-task, positive can-do attitude. Able to communicate effectively both written and verbal. Adaptable, with good time management, trustworthy and ability to manage confidential information. A good, confident telephone manner. Practical and confident approach to problem-solving. Self-motivated and a great team ethic. Strong time management skills and an ability to organise and prioritise workload

Desired qualifications

  • GCSEs in Maths, IT, and English – Grade C/4 and above
  • Interest in studying a HR related qualification

Future prospects

  • Possibility of a permanent role at the end of the apprenticeship
  • Possibility of further support with qualifications

Things to consider

The employer could close the position earlier than stated/ rural location etc.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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To provide general marketing administration for the Excelerate programme. Sitting within the Customer Loyalty team this role will be the first point of contact for customer queries relating to promotional queries and Excelerate, our loyalty programme.

The role is varied, fast paced, and will flex according to the needs of the customer and business.

The successful candidate will be based in the Marketing department and will primarily be within the Customer Loyalty Team. A flexible approach is needed to support wider marketing initiatives and tasks.

The role will encompass all aspects of customer query handling, including: 

  • Loyalty programme
  • Current campaigns and promotions
  • Registration and the My Worcester app

Queries can come from the external sales team, wider business and installers.

Other duties include:

  • Handling installer queries – through social media, installer mailbox and on the phone, ensuring continuously that installers are not waiting more than 24 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch.
  • Handling sales team queries – through mailbox, phone, MS TEAMS to ensure they have answers to all their requests when supporting the installers
  • Loyalty shop – responsible for supporting in the process of loyalty shop orders and liaising with multiple different suppliers.
  • Excellent Service – ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues.

Desired skills

  • Good communication skills, both written and verbal, with a proactive approach to sharing information
  • Excellent standards of literacy and numeracy, with the ability to proof read accurately
  • Strong organisational and planning skills

Personal qualities

  • Ability to work well independently and as part of a team, supporting others to achieve a common goal
  • High attention to detail
  • Flexible approach to work to meet varying workloads, pressures and deadlines
  • Focused on the customer and providing best-in-class support services
  • Innovative approach to problem solving, developing solutions to improve working methods, and ROI

Desired qualifications

GCSE in English and maths (or equivalent) grades A* - C (or equivalent).

Future prospects

Possibility of further employment on completion of the apprenticeship. 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Worcester City Council has an exciting role for an Apprentice Health & Safety Administrator to support a dynamic Health & Safety Team working across a wide range of services. This position will help kick start your career in Health & Safety or give you the stepping stone you need into the world of work!

The successful candidate will have the opportunity to experience the day-to-day functioning of a Health & Safety team, whilst getting involved in and shaping Health & Safety related projects to engage with and safeguard our employees.

Health & Safety is an essential part of every organisation. It is a very practical service and involves collaborating with lots of different people to find workable and safe solutions. The skills and knowledge of a Health & Safety professional are highly sought after by employers.

The successful applicant will have the opportunity to get involved in a wide range of responsibilities, working closely alongside the Corporate Health & Safety Officer, but also working alone.

You will:

  • Operate routine administration processes and support the operation of the service, including keeping systems up to date for recording of health and safety incidents and investigations
  • Organise our incoming and outgoing mail, either by post or emails
  • Communicate with our internal customers, members of the public and our external providers, ensuring enquires are dealt with efficiently and sensitively
  • Collate, record, update and store data and information in line with the Council’s retention register and processes, whilst remembering the information is confidential and sensitive
  • Work within agreed procedures and prioritising tasks to ensure the duties are fulfilled.
  • Supporting with the process of updating of action logs
  • Implementing the organisation’s online risk assessment system
  • Assisting with the development of a corporate Health & Safety training strategy
  • Assist the Corporate Health & Safety Officer with interesting and significant projects for the organisation

Desired skills

Essential:

  • Good literacy and numeracy skills
  • Good written and verbal communication skills
  • Computer literate with good keyboard skills
  • Good time management and personal organisation skills
  • Good communication, interpersonal and team working skills

Personal qualities

  • Quick learner and someone who wants to do a great job
  • Confidentiality is critical when working in Health & Safety, along with having strong attention to detail and being accurate in their work
  • Self-motivated, able to work on own and as part of a wider team
  • Reliability to undertake work required
  • Accuracy and attention to detail
  • Able to present information in a variety of formats
  • Demonstrate an ability to remain calm under pressure
  • Ability to work in a busy environment, taking instruction whilst maintaining goodwill

Desirable:

  • Looking for different ways of doing things with an open mind, encouraging change, and supporting colleagues to make change happen.
  • Demonstrate an ability to use your own initiative and be highly organised.

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

The role will help you develop key transferable skills and help to instil a good work ethic by working in a highly regarded Health & Safety setting, within a reputable public sector employer.

The experience you gain will stand you in good stead for the future and potentially open a few options for further employment, if not with the City Council, then with other areas of the public and private sectors.

We have several employees still with us at the Council that once joined as an apprentice. All of our opportunities are open to employees and we would encourage anyone joining us to continue their career here.

Things to consider

While the pandemic continues, the apprentice is likely to be working remotely but full support will be given. A combination of homeworking and work on the Council’s premises when restrictions ease. Principal work location is the offices at Museum and Art Gallery, Foregate Street, Worcester WR1 1DT.

Access to any Council benefits:

  • Discounted sport and leisure activities / membership
  • Enhanced annual leave
  • Flexible working and flexi-leave (if applicable)
  • Employee assistance programme
  • Staff forum social activities,
  • Wellbeing initiatives
  • Career average pension scheme
  • Discounted car parking
  • Orchard health care scheme
  • Benefits Platform

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice administrator to join our Women’s and Children’s Directorate Administrative Team, supporting our Specialist Nurses in Fertility and Colposcopy. This Customer Service Apprenticeship opens up a wealth of possibilities for your future career within the NHS.

This apprenticeship post will provide admin and clerical support to the Women’s and Children’s Directorate administrative and medical secretarial team. This role will be aligned to the Gynaecology Specialist Nursing Teams and supported by the Operational Management Team.

Key Duties:

  • To provide admin and clerical support to the Directorate secretarial and administrative team by typing internal and external correspondence
  • To provide filing, photocopying and scanning support to the team
  • To answer telephone and deal with queries/requests and detailed messages for team members
  • To open and sort incoming/outgoing mail for the medical secretaries and admin team
  • To provide admin and clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases
  • To assist the Directorate admin team in arranging meetings, circulating agendas, typing minutes and booking rooms
  • Communicating with patients, via telephone and email, for general queries and the booking of appointments
  • Document preparation for nurse led clinics including and inputting outcomes
  • Administrative preparation for multi-disciplinary team meetings
  • Email monitoring and response to non-clinical queries

Desired skills

  • Numerate and literate
  • Ability to prioritise workload and work to deadlines/targets
  • Ability to work under pressure
  • Keyboard skills
  • Effective communication skills; written and verbal with people at all levels
  • Ability to record accurate messages, ensuring they are passed on appropriately

Personal qualities

  • Enthusiastic
  • Self-motivated
  • Committed
  • Caring and respectful - able to communicate tactfully
  • Keen to learn
  • Flexible to meet the changing demands of the service

Desired qualifications

Candidates must evidence:

  • English Level 2 - GCSE grade C/4 or above, or equivalent in Functional Skills Level 2
  • Maths Level 1 - GCSE grade D/3 or above, or equivalent in Functional Skills Level 1

Candidates must:

  • NOT have a degree level qualification or higher in Business Administration or similar related subject
  • NOT have completed an NVQ/QCF/Apprenticeship Standard Level 2 or higher in Business Administration or Customer Service or have considerable prior experience in an administrative or customer facing role

Candidates who have previously started or part completed a Business Administration Level 2 or Customer Service Level 2 Apprenticeship, are requested to declare this on their application form.

Future prospects

The Apprenticeship will be on a fixed term contract for 15 months with opportunity to apply for roles within the NHS on completion.

Things to consider

  • Salary will be paid at National Apprentice wage currently £4.30 per hour with a yearly salary of £8385 for the first 12 months and minimum wage for age for the final 3 months
  • Please be aware that job adverts may close before the published closing date, if we have a high volume of applications, so we recommend getting your application in as quickly as possible

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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As a modern apprentice to provide administration and clerical support to the Acute and Emergency Medicine Directorate including but not limited to the Emergency Department, Acute Medical Unit and SDEC (Same Day Emergency Care).

Administrative Responsibilities

  • To provide a clerical service to the Acute and Emergency Medicine Directorate including the Emergency Department, Acute Medical Unit and SDEC. Undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, according to the requirements of the service.
  • Develop the ability to update and maintain patient tracking records
  • Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
  • Ensuring appropriate levels of stock are maintained, re-ordering as necessary.
  • Ensure compliance with Trust policies, procedures and guidelines, alerting management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
  • Maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
  • To communicate effectively as a member of a multi-disciplinary team.
  • To develop awareness, understanding and compliance with national and local NHS guidelines/polices.
  • To ensure awareness and understanding of WVT Policies and Procedures and have a working knowledge of 4 hour Emergency Department standard.  
  • Participate in training opportunities provided by the Trust.
  • To present at all times a professional approach in terms of conduct, appearance and punctuality.
  • Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in Staff Performance & Development Review.
  • Complete sponsored apprenticeship award.
  • Manage own time effectively.

Desired skills

  • Effective written & verbal communication skills
  • Good interpersonal skills

Personal qualities

  • Be able to work well under pressure
  • Flexible
  • Reliable
  • Time keeping

Desired qualifications

  • Good general education GCSE A*-C (9-4) or equivalents.

Future prospects

  • To be discussed on succesful completion

Contact

Hayley Grismond

01432 377010 

hayley.grismond@hwgta.org

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Reporting to the Production Manager Work will involve learning how to use InTouch software to plan machine loadings and labour requirements for a 24hr, 5day a week injection moulding production facility. Combined with the purchasing of raw materials and components to support all production requirements.

More specifically the individual will:-

  • Plan shop floor production
  • Raise Works Orders
  • Raise purchase orders
  • Liaise with Suppliers regarding the supply of materials
  • Maintain supplier database
  • Support warehouse staff with stock control
  • Carry out ad-hoc projects as required to enhance and improve the company’s operations

Desired skills

  • Computer Literate
  • Outgoing and a good communicator
  • Able to work in a team

Personal qualities

  • Needs to be confident and a good communicator
  • Be unafraid of making your voice heard
  • Good timekeeping and well disciplined

Desired qualifications

  • Degree or 2 A levels, maths or IT preferred but good GCSE grades will be considered for the right person.

Future prospects

There is a real opportunity for the right candidate to have a long term role withing Talisman and contribute to our long term growth ambitions.

Further training will be considered to enable the person to gain professional qualifications

 

Things to consider

The preferred person will either have their own transport or will be local to Malvern

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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If you want to start a rewarding career, this is the job for you! Join other healthcare professionals who deliver vital services to patients on the journey of improving their health. You will demonstrate a positive and professional impression of yourself by delivering customer service and administration to patients and customer alike.

​​To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making patient appointments (same day, routine, and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes

Desired skills

  • Good communication skills, both written and verbal
  • Able to pay close attention to detail
  • Good IT skills
  • Good interpersonal skills - positive engagement, building relationships, questioning, and listening skills

Personal qualities

  • Task-driven
  • Confident
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation
  • Demonstration of patience, empathy, and problem-solving skills, when dealing with conflict

Desired qualifications

GCSE grade C/4, equivalent or above in maths and English (desired but not essential).

Future prospects

Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would be able to work as an Administrator in the Primary Care sector or in another similar setting.

Things to consider

DBS to be checked by Employer.

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Business Administrator Apprentice opportunity to join a well established business with a possibility to grow your career within the Company. 

Administrator duties:

  • Contract processing
  • Processing cancellations
  • Customer relationship management system
  • Management reporting
  • Archiving
  • Customer care

Desired skills

  • Computer literate
  • Good communicator
  • Attentive to detail

Personal qualities

  • Motivated
  • Attentive
  • Good timekeeper

Desired qualifications

  • GCSE (or equivalent) English and maths Grade A-C/8-4 preferable, but not essential, for the right candidate

Future prospects

There is a possibility of a full-time post following completion of the apprenticeship End Point Assessment.

Things to consider

Nearest train station is 20/30 minutes walk away from Malvern Link station, so own travel arrangements may be beneficial. 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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You will be working in our busy reception and logistics team, ensuring goods are delivered on time and are booked in and out correctly, greeting all visitors and customers in to LPA.

The control, monitoring and movement of materials and finished goods within LPA, as directed by the store’s manager, so that customers and suppliers receive items when due.

Occupying a desk at the main entrance of the company and greeting people as they arrive and depart, checking their arrival against an appointment book and directing them to their destination, answering phones and responding to inquiries along with routing calls to personnel, and performing various duties as required by the organisation.

  • Under Supervision of the Logistic Manager, coordinate logistics activities with logistics suppliers [couriers], to support LPA operational requirements
  • Participate in the control of the internal and external stock and material storage supply arrangements and facilities, ensuring that stock is manifested, stored safely, and security processes are implemented to prevent any unauthorised removal of stock
  • Assist the Logistics Manager to maintain the store stock system, ensuring that stock items are accounted for, receipted, issued, and maintained
  • Liaise with appointed logistics suppliers to ensure that the agreed supply arrangements are effectively working, and stock is delivered to customers/suppliers in a timely fashion meeting contractual deadline
  • Process logistic movement requests from LPA colleagues through the implementation of the agreed processes and information systems
  • Participate in the annual and periodic stock taking activities, presenting outcomes and improvement proposals to the Logistics Manager
  • To deliver stock to customers when required
  • Working with internal and external stakeholders to ensure the successful movement of goods
  • Resolving or escalating complaints and issues regarding the supply chain
  • Creating and maintaining logs/records to support audit, accounting, quality, safety and customer service improvements
  • Working with the logistics operations team to carry out warehouse operations and advance the efficiency of the supply chain
  • Physical lifting, movement and handling of stock items up to one person lift H&S limits
  • Ensuring that shipping methods complying with rules, regulations and laws as directed
  • Monitoring quality control and keeping warehouse capacity at optimal levels
  • Maintaining security for the building by controlling visitor access and providing passes
  • Notifying appropriate people that a visitor has arrived to see them
  • Keeping track of the people arriving for appointments and when they leave the building
  • Answering phone calls and responding appropriately to the caller’s needs
  • Complete the ADR Awareness training that will be provided (1 hour in house course)
  • Co-driver/passenger on certain deliveries
  • Assist within LPA as necessary

Desired skills

  • Excellent problem-solving and organisational skills
  • Verbal and written communication skills
  • Personal administration and management skills
  • Ability to work well with others
  • Attention to detail
  • Professional demeanour
  • Basic computer skills - Office software proficiency (particularly Office 365)
  • Ability to lift heavy items up to one person lift to H&S limits
  • Full UK driving licence (Co-driver/passenger on certain deliveries)
  • Stock management - on the job training provided
  • Customer service - on the job training provided
  • Handling multi-line phone systems - on the job training provided
  • Understanding of logistics processes - on the job training provided
  • Excellent communication skills

Personal qualities

  • Positive attitude
  • Willingness to learn
  • Professional manner

Desired qualifications

Minimum grades A-C/8-4 in English and maths or equivalent.

Future prospects

A full-time position may be offered at the end of a successful apprenticeship.

Things to consider

Main location of work will be Hereford but there may be the occasional need to travel, (travel costs would be covered).

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Procurement is a critical aspect of every business, therefore experience in this aspect of business can take anyone, anywhere. This apprenticeship could be the best way to start your career in the sector. Within CMCA (UK), our Procurement activities are focused around the defence industry, supplying various items in the UK and around the world.

CMCA(UK) Procurement has four primary areas of activity:

  • Development
  • Quote processing
  • Buying and Expediting
  • Stores receipt and supply

The Business Administration apprenticeship will include experience in all of these areas to develop a wide scope skill set to support the needs across the business, with the objective being to move into a full-time role on completion.

General duties will include:

  • Providing administrative support for the Procurement Team
  • Communicating through various avenues (emailing, telephone, in person communication with internal staff)

Desired skills

  • Able to work with Microsoft standard tools
  • Good telephone manner
  • Ability to write emails with good grammar and punctuation

Personal qualities

  • Good work ethic
  • Eager to learn
  • Organised 
  • Enthusiastic

Desired qualifications

We require good maths and English, ideally GCSE grades A* - C /9-4(or equivalent). However, we are not going to restrict by grade definition, we would value an individual with a good, hardworking attitude above all else. 

Future prospects

CMCA(UK) is a business looking to grow and develop over the coming years and needs young ambitious individuals who want to be a part of this growth and take an active role in this development.

Things to consider

  • The employer could close the position earlier than stated
  • Please consider travel when applying

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Excellent opportunity to join a growing business with its main office in Pontrilas, Herefordshire, with branch’s in Hereford and Kingsbridge.

  • Answering the phone
  • Processing purchase orders
  • Assisting in preparing tenders
  • Reviewing tenders
  • Assisting the Hereford Branch Manager
  • Other admin tasks

Desired skills

  • Good IT Skill
  • Works well as part of a team or on own
  • Good problem solving

Personal qualities

  • Positive attitude
  • Eye for detail
  • Enthusiastic

Desired qualifications

  • GCSE 4-9 in English, Maths, and IT

Future prospects

  • Potential full-time position at end of apprenticeship.

Things to consider

  • Main office is based in Pontrilas

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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An excellent opportunity to join a growing and diverse group of businesses; The Wye Valley Group which includes Wye Valley Metals, Wye Valley Skips, Wye Valley Demolition, Warehouse 701 & Hereford Quarries. This central role is based at our Head Office.

The opportunity is a central role based in our Rotherwas Head Office interacting with all Wye Valley Group operational and office staff, clients and suppliers. Apprentice will provide administrative support and maintain a professional image of the business through excellent customer service.

Using company business systems: 

  • Sage
  • Quickbooks 
  • IT packages; Excel, Word etc amongst others

The role is at the forefront of the business, with the applicant interacting with a wide range of customers and local businesses on a daily basis.

The role will evolve as the apprentice takes on more repsonsibility within the company.

The successful candidate will gain a wide knowledge of the recycling industry. 

Desired skills

  • Computer literate
  • Numerically strong
  • Good knowledge of maths & English

Personal qualities

  • Positive attitude
  • Self-motivated
  • Enthusiastic
  • Attention to detail
  • Able to provide a high level of customer service

Desired qualifications

GCSE in maths and English (or equivalent) at grades 4/C or above.

Future prospects

The role can develop into a full-time position with continuing training and development in either an operational NVQ, accountancy or other strength / interest of the applicant. Self-development is encouraged with current employees doing NVQ level 6 and beyond. 

Things to consider

Due to the working hours listed, applicants MUST be over the age of 18 to apply. 

Contact

Hayley Grismond 01432 377 010 hayley.grismond@hwgta.org

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To provide a comprehensive administrative service to the commerce team with a particular focus on supporting an agenda of Apprentice Recruitment and Employer Engagement and associated administration.

Duties and responsibilities will include:

  • To offer administration support to the recruitment team, duties to include:

  • Start up documentation
  • Employer contracts
  • Filing
  • Scanning
  • Saving documents
  • Liaising with candidates and employers
  • Advertising vacancies
  • Dealing with incoming calls and visitors
  • General admin support to the Commerce team

Desired skills

  • Organisation
  • Attention to detail
  • Communication skills (Verbal and written)
  • Relationship building
  • Technical skills ( Microsoft Excel and Word)
  • Customer focused

Personal qualities

  • Adaptable
  • Good time management
  • Confidence
  • Passionate
  • Trustworthy & Confidential
  • Commitment

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

 

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Having started trading over 10 years ago, Recruit 12 has quickly risen to become one of the UK's leading recruiters. We are searching for an enthusiastic apprentice (or two!) to join our team and provide administrative support as we continue to grow as a company, and to aid in the continuation of our success.

Duties and responsibilities will include (but are not limited to): 

  • Taking ownership and management of the company CRM; including data entry, data cleansing and organisation.
  • Providing weekly reports to team.
  • Developing and maintaining provision of other management reports as needed.
  • Ensuring all documents (i.e. signed specifications) are in place on the CRM system for company compliance and legislative purposes.
  • Providing secretarial and administrative support to the team.
  • Generating new leads for the team to follow up on. 

Desired skills

Essential: 

  • Microsoft Office - basic levels for all key programs - Word, Excel, PowerPoint.
  • Excellent organisational skills.
  • Good communication skills both verbal and written in English.
  • Ability to manage time efficiently and work to deadlines.
  • Ability to multitask and work effectively under pressure.

Desirable:

  • Previous administration background (ideally 12 months).
  • Prior experience supporting a sales team. 

Personal qualities

  • Positive attitude
  • Hard worker
  • Quick learner

Desired qualifications

English and Maths Grade A* - C (or equivalent).

Future prospects

Possibility of a permanent role on completion of the apprenticeship. 

Things to consider

The wage is set at £4.30 per hour (the National Minimum Wage for apprentices). Depending on the experience of the successful candidate, this may be open to discussion. 

Our offices are in a rural location in Pinvin, Pershore, so it is important that you drive.

 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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A fantastic opportunity for an enthusiastic person to join our thriving family run business. We are seeking a hard working customer focused individual who will enjoy working in a fun busy environment. There will be a full time opportunity for the right person upon completing the apprenticeship.

  • Purchase order creation
  • Data inputting
  • Dealing with customers and suppliers over the phone
  • Quote creation
  • Product Sales
  • Supporting the project team
  • Database Management

Desired skills

  • Be a great communicator with the ability to communicate verbally, clear and polite over the phone and clear and concise through the written word via email
  • Have achieved GCSE Maths and English Grade C or above (or equivalent)
  • Have the ability to see the detail in words and numbers, and the ability to stay alert within a fast paced working environment with multiple daily deadlines
  • Be happy, helpful, resourceful and keen to help solve a variety of problems
  • Willingness to learn
  • Be a self starter and although working in a team be self motivated
  • We are in the construction sector, attention to detail is essential
  • Good organisation skills

Personal qualities

  • It is important that the candidate is positive and has the right attitude for work, which is to be non stop helpful, proactive and motivated
  • Ability to work in a team

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Excellent opportunity working for a well established and successful food company based in the Worcestershire. You will be part of a busy and rewarding sales and commercial team, with the opportunity for progression following successful completion of your apprenticeship.

  1. Contacting new and existing customers to develop sales including targeting customer sectors with mailouts.
  2. Building data bases of prospective customers e.g. cash & carry’s.
  3. Conducting gap analysis on current range of products and sectors within the market.
  4. Assisting the line manager with customer presentations inclusive of regional & national exhibitions.
  5. Maintaining customer records (inc. related opportunities & pricing) on Salesforce with up to date details.
  6. Confirming customer appointments for and updating the calendar of the line manager on a weekly basis.
  7. Working closely with all departments across the company to answer any general customer queries.
  8. Assisting in setting up new accounts – sending out welcome letters, credit application form, creating account record on Salesforce, etc.
  9. Attending tasting panels

Any other duties as deemed appropriate by the line manager

 

Desired skills

  • Strong team player who is result driven and self – motivated.
  • Good interpersonal skills.
  • Excellent organisation skills with the ability to multi task.
  • Good understanding of Microsoft Excel, Powerpoint, Outlook & Word
  • Excellent presentation skills
  • Understanding of the foodservice sector preferable.

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic.

Desired qualifications

GCSE or equivalent A*-C/9-4 including English and maths

Level 2 Apprenticeship Qualifications or A-levels

 

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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Working at our main site, a new purpose built medical centre, in a large open plan office and part of our administration team. You will be trained on standard office duties but also on a variety specialised duties which include dealing with medical records, filing patient correspondence, reception duties, use of specialist computer programmes.

Business apprentice duties:

  • Sorting post - internal and external
  • Electronic scanning and filing to clinical system
  • Coding of medical problems/vaccines/procedures to medical records
  • Management of medical records – both paper and electronic
  • Booking patients for appointments
  • Getting notes ready for transfer/receiving records in
  • Summarising of records
  • Registering new patients
  • Patients enquires related to administration
  • Reception duties
  • Meeting and greeting patients
  • Telephone enquiries
  • Appointment booking 

Desired skills

  • Computer literate/use of keyboard
  • Good standard of English and maths
  • Good communicator
  • Have attention to detail

Personal qualities

  • Needs to a people focused
  • A caring person
  • Enjoy working as part of a team
  • Smart in appearance
  • Sociable person
  • Have a focused work approach

Desired qualifications

  • English GCSE or equivalent at grade A-C/8-4

Future prospects

We are a large employer – and would hope to be able to offer a suitable position with the organisation on completion of the apprentice training. There are also 18 other practices in Herefordshire that require these skills and knowledge.

Things to consider

There is no staff parking onsite, although we are in easy reach of the bus and train stations,

Salary of minimum wage will depend on age.

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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We are experiencing major growth in the industry, so this is an excellent opportunity to work for an established company who have seen multiple new starters successfully complete their apprenticeships. You will join our office-based team in Herefordshire providing support to the Operations team with multiple opportunities to learn and grow.

Key Accountabilities

  • Data analytics (building key databases for prospective customers and partners)
  • Inside sales support (to support the sales and marketing team to manage incoming enquiries, qualify leads and follow up key opportunities)
  • Acting as point of contact for teams, dealing with information collection, passing relevant information to relevant team members and responding effectively to queries from customers
  • Organising and processing paperwork for the Operations Team.

Attending meetings, creating agendas and taking minutes

Desired skills

  • Investigative approach to seek out and research opportunities
  • Personable with strong verbal communication skills
  • Desire to want to develop general business skills

Personal qualities

  • Proactive appetite for personal development
  • A person aligned to our values and trying to improve, be sustainable and help to inspire
  • Growing knowledge and experience in business administration and management

Desired qualifications

  • Good GCSE English and Maths (or the equivalent)

Good IT skills

Future prospects

After successful completion of the apprenticeship future positions will be discussed

Things to consider

We are based in a rural position – candidates will need to have own vehicle / transport to get to our offices.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Exciting opportunity to make a difference in your own community as well as learn vital skills. Hvoss is a supportive organisation that will encourage and empower you to become confident in business administration and other key competencies. You will be based in our high street offices and work around the county as part of our Talk Community team.

You will work as part of our Talk Community team and support our senior management team. Key activities include:

  • Answer phone calls
  • Take detailed messages and pass them on appropriately
  • Greet visitors and sign them in
  • Handle volunteer enquiries
  • Work with the volunteer database and develop knowledge of volunteering opportunities
  • Photocopying
  • Keep window displays up to date
  • Attend meetings as appropriate across the county with TC team
  • Assist with the volunteer newsletter
  • Be main point of contact for volunteers working in the office
  • Keep records of work done for monitoring document
  • Assist with the organising and supporting the running of events
  • Develop contact within the sector
  • Take notes at meetings
  • Learn to use JotForm, Constant Contacts, Canva and website editing (training and support will be given)
  • Help with social media including Facebook and Twitter
  • Assist with mailing lists
  • Make teas/coffees for visitors

We are an inclusive organisation, committed to equality of opportunity and inclusion, and a supportive team.

Desired skills

  • Confident use of IT including Windows software
  • Good level of literacy and numeracy

Personal qualities

  • Interest in your community
  • Commitment to equality of opportunity and inclusion
  • Curious and keen to learn
  • Initiative and creativity
  • Enthusiasm
  • Helpful, encouraging and supportive approach

Desired qualifications

  • GCSE A-C English or equivalent grades
  • Functional maths or numeracy

Future prospects

Hvoss leads on a number of projects and key activities in the county. There may be opportunities in which you will be interested.

Things to consider

You will be based in our Broad Street office in the centre of Hereford but will travel with the team around the county to events and meetings.

You will need to work outside usual office hours sometimes.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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IMPLEMENTATION APPRENTICE

In this role you will assist the Implementation Team to help guide new and existing clients through the various services Allpay offer, ensuring a smooth and successful implementation. You will work towards managing your own clients (from small financial firms to large Housing Associations) with a reasonable degree of autonomy.

We now have an exciting opportunity for Implementation Apprentice to join our Implementation Team. The role is based in our Hereford Office.

In this role you will assist the Implementation Team to help guide new and existing clients through the various services Allpay offer, ensuring a smooth and successful implementation.

You will work towards managing your own clients (from small financial firms to large Housing Associations) with a reasonable degree of autonomy.

As Implementation Apprentice, some of your key duties will include:

  • Assisting in the implementation process for both, new and existing clients to ensure delivery of the implementation within Allpay and clients’ SLAs
  • Assisting the Implementation Team in providing support for our clients, answering all implementation queries, and ensuring that the company’s systems are updated to track any relevant requests
  • To assist the Implementation Team Leader on larger projects, as and when required
  • To work closely with the Implementation Team to undertake any admin tasks identified as part of an implementation Project

Desired skills

You’ll demonstrate to us that you have:

  • GCSE C/4 or above in English and maths or equivalent
  • Ability to use Microsoft Packages including Word and Excel, and an aptitude for working with new technology
  • Ability of working in a Customer Service role, including ability to deal with clients over the telephone
  • Ability of performing in an administration role, to follow procedures accurately and record actions taken at all stages

Personal qualities

  • Ability to work as part of a team, and to work well under pressure to deadlines
  • Ability to work without close supervision whilst ensuring key issues are escalated as appropriate

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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Exciting opportunity working for an established insurance business based in Hereford. You will work with a friendly team who will help you to learn in the role with the possibility of excellent career progression and prospects for the right person.

  • Assisting the Account Executive with the administration for our clients insurance policies
  • This might include Commercial or Household and Car Insurance
  • Other duties include mid-term adjustments to policies, renewals and claims
  • Any other administrative duties such as doing the daily post and answering the phone
  • Full training provided
  • This list is not exhaustive

Desired skills

  • Computer literate
  • Effective Customer Service
  • Team Leader

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic
  • Ambitious
  • Attention to detail

Desired qualifications

GCSE A-C English and maths or equivalent grades

Future prospects

Possibility of a full time position for the right applicant

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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We have a fantastic opportunity for an Apprentice to join our Client Services Team. The role is based in our Hereford Head Office. You will be working in a busy Customer Service team who are friendly, professional, and dedicated and pride themselves on delivering the highest standards of customer service.

In this role you will work alongside your team to provide customer service and product support to all clients and their customers ensuring a high level of first-time resolution and customer satisfaction, whilst ensuring that all interactions are accurately logged onto our CRM.

You will need to proactively follow up on client and customer contacts via telephone and or email as and when required.

Desired skills

  • An excellent telephone manner with ability to deal with vulnerable and diverse customer base by showing empathy and understanding
  • Ability to multitask and work well under pressure
  • Excellent attention to detail and the ability to maintain accurate records, as well as the ability to handle confidential matters sensitively
  • Takes pride in own work and that of colleagues, always act in a respectful, friendly and courteous manner
  • Very good working knowledge of Outlook, Excel and Word, as well as an aptitude to quickly learn and work with new technology

Personal qualities

  • Positive
  • Friendly
  • Motivated
  • Interested in problem solving

Desired qualifications

GCSE A-C/9-4 English and maths or equivalent grades

Future prospects

To be discussed upon completition.

Things to consider

Vacancy location

DBS and Credit checks are required.

Allpay are a Living wage employer

Starting salary £8,610.50 per annum raising to £18,525 p.a. after 12 months in post in line with the Government guidelines

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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We have a fantastic opportunity for an Apprentice to join our Contracts Team. The role is based in our Hereford Head Office. You will join a friendly, professional, and dedicated team, who pride themselves on delivering the highest standards of customer service.

In this role you will work alongside your team to ensure that every client has a contract which covers all the services they are using to minimise any risk for the business actively ensuring that the contract is the best possible option for all pay.

Duties include

  • Telephoning clients
  • Sourcing
  • Collating
  • Drafting documents
  • Sending the contractual documentation to clients
  • Making sure that signed contract is received
  • Negotiations

Desired skills

  • Excellent attention to detail
  • Good Communication skills with assertive and tactful approach
  • Ability to listen to client’s concerns and explain to clients allpay’s requirements to successfully resolve customer issues
  • A working knowledge of key MS Office products is important, to include MS Word, Excel and Outlook as a minimum
  • Ability to work well under pressure, to work flexibly and to demonstrate an ability to adapt to changing situations
  • A good team player who can take responsibility for own actions
  • Consult other team members/supervisor to resolve issues

Personal qualities

  • Positive
  • Friendly
  • Motivated
  • Interested in problem solving

Desired qualifications

GCSE 7-4/A-C English and maths or equivalent grades.

Future prospects

To be discussed uopn successful completition of your apprenticeship.

Things to consider

We are located at Whitestone Business Park, Hereford, HR1 3SE

DBS and Credit checks are required.

Allpay are a Living wage employer:

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Starting salary £8,610.50 per annum raising to £18,525 p.a. after 12 months in post in line with the Government guidelines

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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Excellent opportunity to provide high quality customer focused service working in our busy trade waste team. The purpose of this role is to provide clerical, administrative and organisational support to Environmental Operations. This will include support to Technical Professional Officers

  • Responsible for a range of efficient administration processes and procedures in order to support the effective operation of the service area.
  • To assist in effective customer responses and take independent decisions on less routine enquiries or escalate for advice.
  • Maintain and refresh established systems and processes.
  • Assist in the resolution of customer issues by liaising with colleagues and co-ordinating operational logistics to ensure agreed standards are achieved.
  • Ensure that the full range of complex data is accurately and securely maintained and retrieved effectively.
  • Ensure that the use of IT is maximised to enhance quality and efficiency of service provision.

Desired skills

Good literacy and numeracy skills

  • Good written and verbal communication skills
  • Computer literate with good keyboard skills
  • Good time management and personal organisation skills
  • Accuracy and attention to detail
  • Able to present information in a variety of formats
  • Demonstrate an ability to remain calm under pressure
  • Ability to work in a busy environment, taking instruction whilst maintaining goodwill
  • Looking for different ways of doing things with an open mind, encouraging change, and supporting colleagues to make change happen
  • Demonstrate an ability to use your own initiative and be highly organised
  • Driving Licence

Personal qualities

  • Good attention to detail 
  • Eager to learn

Desired qualifications

5 GCSE's A-C or equivalent

Future prospects

The experience you gain will stand you in good stead for the future and potentially open up a few options for further employment, if not with the City Council, then with other local authorities and beyond.

We have several employees still with us at the Council that once joined as an apprentice, all of our opportunities are open to employees and we would encourage anyone joining us to continue their career here.

Things to consider

While the pandemic continues, the apprentice is likely to be working remotely but full support will be given.

Contact

Charlotte Anderson Ilic 01905 330721 charlotte.andersonilic@hwgta.org

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To support our distribution team giving a first-class customer experience, required to deliver office supplies and other goods to customers sites, support the furniture installation teams building and configuring office furniture. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

Will help with the Logistics side of the company:

  • Goods inwards
  • Assisting with office furniture installations
  • Van driving to deliver office supplies and stationery
  • Offer first class customer service and satisfaction
  • Warehouse management

Desired skills

  • Driving licence (due to the nature of the role)
  • Some IT skills
  • Customer service skills

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic.
  • Works well individually and in a team

Contact

Hayley Grismond

01432 377010 

hayley.grismond@hwgta.org

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Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.

  • Deal directly with customers either by telephone or electronically 
  • Respond promptly to customer inquiries
  • Process orders, forms, applications and requests
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated person
  • Manage customers' accounts by monitoring back orders
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Contact viable new business to promote and sell products
  • Communicate and coordinate with internal departments
  • Support IT and service helpdesk by login incoming calls
  • Support external staff by producing finance documentation and agreements.

Desired skills

  • Computer literate with an understanding of Microsoft Office to include Outlook and Excel. 

Personal qualities

  • Positive attitude, will go that extra mile for a customer, motivated to work as an individual and enthusiastic

Desired qualifications

GCSE grades 4  or equivilant 

Future prospects

Full time post upon completing the apprenticeship is available.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Exciting opportunity to work in a busy primary school at the foot of the Malvern Hills. This role is based in our busy school office, working as part of a friendly and hardworking team. The role will involve regular communication with a range of stakeholders, including children, parents, external agencies and school staff.

To work alongside current office team in a busy school office, answering the phone, speaking to parents, professionals and children.

Deliver high quality products and services to the customers of the organisation. One-off routine contacts may involve dealing with orders, payments, offering advice, guidance and support, meet and greet, fixing problems,  or gaining insight through measuring customer satisfaction.

 

Desired skills

Good level of English and Maths skills

Confident phone manner

Basic IT skills

Personal qualities

Be able to work as part of a team or independently

Able to show initiative

Good communication skills when dealing with the public

Polite and professional

Accurate in their duties

Organised

Desired qualifications

Functional skills

Competent in all knowledge, skills and behaviour

 

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Excellent opportunity working for an established family run company based in Herefordshire, you will work in a busy Customer Service department.

This role offers a chance to join a growing team and business with a variety of opportunities for future progression if suitable. We require a Customer Service Assistant to join a small team in a friendly office environment.

Primary Role Duties:

  • Telephone answering
  • Email writing
  • Live chat correspondents
  • Returns processing
  • Answering eBay & Amazon questions
  • Contacting suppliers
  • Inputting customers’ orders
  • Ability to work at the weekend, when working at the weekend a day(s) will be given off in the week

Desired skills

  • Computer literate
  • Good on Excel & Word
  • Willingness to learn
  • Desire to solve every customer problem

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic
  • Ability to work alone if needed
  • Problem solving
  • Polite & professional

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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You will work in a busy office taking enquiries from members of the public via telephone and email. You will play a vital role in ensuring our customers receive a celebrity service. In addition to being on the telephone, you will cover reception, greet visitors and carry out various office administration tasks.

Duties will include: 

  • Answering the telephone from members of the public who wish to raise a highways issue
  • Logging enquiries into a database
  • Responding and logging of email enquiries
  • Reception duties
  • General office administration duties

Desired skills

  • No previous experience required

Personal qualities

  • Good attitude
  • Good telephone manner
  • Attention to detail

Desired qualifications

  • No minimum requirements

Future prospects

  • If and when permanent roles become available within the business, you will have the opportunity to apply

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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You will be the 1st point of contact for visitors to our office, so if you like meeting new people, this position could be for you. There are plenty of calls that need answering each day and we get a big pile of post that will need to be opened and scanned. We are a friendly lively team with lots of other staff happy to show you the ropes.

Duties will include:       

  • Welcoming visitors to the office
  • Answering phones
  • Dealing with the post in and out of the office
  • Scanning/filing documents
  • Keeping the stationery cupboard tidy and ordering stationery
  • Helping the advisers with admin tasks, e.g. printing and binding reports
  • Inputting data into the computer system
  • General office duties as required to assist with the smooth running of a busy open plan office

Desired skills

  • Comfortable with using a PC and the internet
  • Word/Excel skills useful

Personal qualities

  • If you have a friendly, positive approach to life and a practical, common sense approach to work you will fit in well with the team at Abacus
  • You must enjoy meeting new people
  • Happy to learn new tasks/skills

Contact

Hayley Grismond

01432 377 010

hayley.grismond@hwgta.org

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TWO POSITIONS AVAILABLE

This is an amazing opportunity for you to learn and fall in love with sales as a profession. You will be calling businesses on the telephone, so a pleasant telephone manner and good verbal skills are crucial. You will receive world-class on-going sales training to develop your skills, positive mind-set and professionalism.

Your daily tasks will include: 

  • Dealing with customers and prospects on the phone
  • Basic spreadsheet list management
  • Operating and updating our CRM systems
  • Absorbing details and features of technical products and services we deal with and explaining them to customers
  • Working from and updating a shared office calendar
  • Mentoring and reporting to supervisors

Desired skills

  • Computer literate
  • Good listening skills
  • Good telephone manner
  • Organised

Personal qualities

  • Flexible
  • Eager to learn new skills
  • Punctual
  • Honest
  • Positive attitude

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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Opportunity to work in a busy Housing Department offering an essential service and a variety of experience as part of your Apprenticeship.

We welcome applications from those who show potential, determination and a drive to succeed and in return we can give you the opportunity to kick-start your career under the guidance of our skilled and experienced Housing team.

If you are a hard-working, motivated, and enthusiastic then this is a great opportunity for you to join our joint Housing Services team as a Housing Apprentice.

Based at the Civic Centre in Pershore, you will provide administrative and general support to the Housing Services team and our customers.

Whilst working with us you will gain valuable on the job work experience whilst completing a recognised qualification.

Desired skills

To succeed in this role, you will need:

  • Brilliant communication skills
  • Good keyboarding and IT skills
  • Good organisational and time management skills

Personal qualities

We are looking for someone who has:

  • An ability to adapt to different ways of working and a commitment to your personal and professional development.
  • A genuine interest in Housing and a desire to make a difference to the lives of people.

Desired qualifications

  • A good level of numeracy and literacy skills
  • Experience of working with others

Future prospects

Whilst the Apprenticeship role is a Fixed term Contract Position, The Council encourages and supports all Apprentices to apply for available vacancies in the Council to retain talent and work with our staff in furthering their career.

Things to consider

This position will be based in Pershore which is a semi-rural location.

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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AW Engineering was established in 1993 in Herefordshire manufacturing the AW Trailer Range. The AW Trailer Range is predominantly for the Agricultural sector but with a strong emphasis on Custom and Special builds.. All of our Designs are created in house and all our manufacturing is carried out at Madley in Herefordshire.

Our aim is for you to become a member of the AW Trailer Manufacturing Team where you will work alongside an Experienced Team Member learning all aspects of Welding  and Fabrication on the job.

Some of the skills, knowledge and behaviours you will learn during your working day with us are:

  • Measuring and setting out Jobs
  • Learning the Use all Fabrication Equipment
  • Drilling
  • Sawing
  • Guillotine
  • Press brake
  • Mig Welding
  • Plasma Cutting
  • Everything involved in the Manufacture of AW Trailers

 

Desired Skills: A general Practical Mechanical attitude: A reasonable level of numeracy

Desired Personal Qualities: A desire to learn with a can do, will do attitude

Future Prospects: Full time position after successful completion of the apprenticeship

Reality Check: We are rural based transport required or there's public transport available

 

Sue Tong stong@hwgta.org

01432 377002

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Kingspan Insulation Ltd – Pembridge, Herefordshire – Mechatronics (Level 3)

 

AW Engineering - Madley, Herefordshire  – Welding/Fabrication (Level 3)

 

Alan Keef Ltd - Lea, Ross on Wye – Machining (Level 3)

 

Barrs Court Engineering -  Hereford – Welding/Fabrication (Level 2)

 

Painter Brothers (Balfour Beatty) - Hereford – Welding/Fabrication (Level 3)

 

​​​​​​​RB Medical  - Ross on Wye - Machining (Level 2)

 

​​​​​​​The Haigh Engineering Ltd - Ross-on-Wye – Welding/Fabrication (Level 2)

 

Contact

​​​​​​​Sue Tong 01432 377002 stong@hwgta.org

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