Apprenticeship vacancies with HWGTA

 

            Have a look at our vacancies below!

 

  • Please note this is not a complete list of vacancies available at any one time.
  • As Accountancy and Engineering apprenticeships have one intake each year in September, these will not be advertised all year round and may just feature the company recruiting or type of role(s) available. 
  • We recommend you send in your applications even if you don't see a vacancy to suit you. This enables us to assess you and match you with vacancies as soon as they come in to us.
  • Please let us know on your application form if there is a specific vacancy you would like to apply for.
  • For staff vacancies please click here.

 

 

 

Apprentices

Are you seeking the first step of your professional career or have some experience and looking for an opportunity to learn and earn? Do you want to gain exposure to the varying demands and requirements of a busy Finance and Accounts team? Are you wanting to continue your development with a supportive employer as you undertake AAT qualification?

Are you seeking the first step of your professional career or have some experience and looking for an opportunity to learn and earn?

Do you want to gain exposure to the varying demands and requirements of a busy Finance and Accounts team?

Are you wanting to continue your development with a supportive employer as you undertake AAT qualification?

As an apprentice you will have strong attention to detail, an interest in data/figures and a desire to learn. We operate an ERP system from MS Dynamics and use MS Office throughout the business.

English Braids are an established manufacturer of ropes, cords and braids based in Malvern with a global customer base.

You will be joining a small team that are responsible for the smooth management of our finances in respect of:

  • Purchase and Sales Ledgers
  • Credit Control
  • Payroll
  • VAT
  • Director/Management Accounts

Finance works closely with our sales teams and production office to ensure timely despatch of products and invoicing, so you will get exposure to these areas of the business too.

Desired skills

  • Interest in finance, figures or data
  • Numerical
  • Attention to detail

Personal qualities

  • Enthusiastic
  • Desire to learn and develop
  • Pro-active

Desired qualifications

Minimum GCSE A-C/8-4 in English and maths or equivalent grades.

Future prospects

Potential opportunity for career with English Braids upon successful completion of qualification.

 

Things to consider

Located on the outskirts of Malvern, within 15-20 minute walk of Malvern Link train station. Buses operate on the main Worcester Road which is a 5 minute walk from the office.

We have onsite parking.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

The Finance Assistant will work in one or more of the following areas within our Transactional team:

  • Purchase Ledger
  • Cash and Banking Reconciliation
  • Credit Control
  • Financial System Interfaces

The role will develop as you do within the company, allowing you to take the initiative to assume more responsibility. 

Desired skills

  • Excellent interpersonal skills
  • Knowledge in a variety of computer programmes
  • Demonstrate good organisational skills
  • Good communication skills with customers, clients, and staff

Personal qualities

  • Able to build strong relationships with customers, clients, and employees
  • Able to communicate at different levels of the organisation
  • Able to meet the demands of the role by working flexibly when required
  • A friendly disposition
  • Able to maintain a high level of confidentiality
  • Will be a team player

Contact

Charlotte Anderson Ilic

01905 330 721

charlotte.andersonilic@hwgta.org

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Excellent opportunity within an established local firm of accountants supporting with administration and secretarial duties. You will work towards a Level 3 Business Administrator apprenticeship standard.

Responsibilities will include:

  • Administration duties
  • Typing
  • Filling
  • Greeting clients
  • Supporting accountants with ad-hoc duties

Desired skills

  • Good IT skills - Microsoft Office packages e.g. Word, and Excel
  • Accounts knowledge 
  • Payroll skills
  • Good communication skills

Personal qualities

  • Enthusiastic
  • Reliable
  • Keen
  • Socially confident

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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An excellent opportunity to work for a growing organisation in the medical industry. An exciting time to join a newly formed organisation with big growth plans and with many development opportunities.

Responsible for providing support and assistance to the finance team that are responsible for the accounting for all 14 international companies.

  • Enter AP invoices into Sage 200
  • Handle all transactional accounting functions
  • AR cash posting and invoice applications/allocation
  • Check bank for any proformas paid
  • Daily bookkeeping of Prometheus Scotland, Medical Technologies, Africa, Australia, Norway and soon to be Europe’s Sage
  • Create invoices
  • General filing and shredding
  • Answering general e-mail queries, e.g. invoice/payment queries
  • E-mail sales invoices to customers that have been completed
  • Chat with Accountant to discuss the week ahead plans

Desired skills

  • Computer literate & experienced in Microsoft Office applications
  • Basic knowledge and understanding of accountancy work

Personal qualities

  • Demonstrates ownership and accountability
  • Demonstrates the ability to: plan, execute, control and deliver; communicate effectively both written and verbal

Desired qualifications

  • Basic knowledge and understanding of the medical industry preferred
  • GCSE passes in Maths, English
  • AAT level 2

Contact

Hayley Grismond 01432 377010

hayley.grismond@hwgta.org

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To fulfil a supporting role to the Business Development Managers/Sales Team. To work as part of the NÉOS Superform sales team and to eventually become an integral team member. To assist in supporting and developing business strategies in line with strategic plans.

Principal accountabilities and key responsibilities include, but are not limited to the following:

  • Help develop a social media footprint
  • Monitor and evaluate competitors’ products, including relevant sales and marketing data
  • Manage the quote log, customer feedback and market intelligence
  • Develop a strong understanding of our products, processes and value proposition
  • Understand the target markets and prospective clients
  • Keep up to date with market intelligence in the Automotive, Aerospace and Rail sectors
  • Conduct market research to assist in the development of the internal sales and marketing strategy
  • Assist in the research of prospective customers in target markets, pursue leads supporting the BDMs
  • Active participation in sales forecasts, business planning and strategy reviews
  • To support customer technical discussions, as required, in the pursuit of new business
  • To work collaboratively with the design and technical department to support new/existing business
  • Represent NÉOS Superform at major industry events, conferences, trade shows and exhibitions

Desired skills

  • Must be an excellent communicator, adaptable in a business environment with good English, maths and IT skills

Personal qualities

  • Well-motivated, well presented, with an eagerness to learn, being a person that can always be relied upon

Contact

Charlotte Anderson Ilic 01905 330721

Charlotte.AndersonIlic@hwgta.org

 

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An amazing opportunity has arisen to join the Oakwrights Accounts Team. A hugely exciting time to be joining the company as it continues to grow and seek further opportunity. Over time, you will learn anything and everything from answering the phone to helping to produce the monthly accounts.

Some of the initial tasks that you will be involved in will cover the following areas:

  • Daily Post In/Out/Circulation
  • Job costed invoices
  • Inter Job Ttransfers
  • Invoice Posting - Materials + Scanning to view in Xero
  • Statement Reconciliations
  • Bank Reconciliation - All Bank Accounts
  • Postings In/Out - DD's/SO's/Receipts to Debtors/Jobs - Allocations/Contra/Sales Invoicing
  • Payroll Integration Allocations to Nom Ledger - Weekly
  • Applications for Payment
  • Sales Invoicing
  • Sales Ledger - Review Aged Debtors/Housekeep/Corrections/Depts/Jobs
  • Barclay Card Credit Cards

Desired skills

  • Multi-tasker
  • Excel/Word/Outlook
  • Good telephone manner
  • Good at IT, maths and English

Personal qualities

  • Honesty
  • Reliability
  • Attention to detail
  • Pride
  • Efficiency
  • Someone who has already identified a potential career path in accountancy
  • Confident 
  • Presentable

Desired qualifications

  • GCSE A-C/8-4 (or equivalent) in Maths and English
  • AAT 2 

Contact

Hayley Grismond 01432 377010

hayley.grismond@hwgta.org

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You will oversee all of the business administration for the business and potentially help with some of the basic accounts work with opportunities to take this further. We also need temporary cover for our payroll which would be a great opportunity to learn that but if this is not something you want to do than we have other solutions for that.

Excellent opportunity to work for a small, friendly accountancy practice in a pleasant rural setting just outside Hereford. You will oversee all of the business administration for the business and potentially help with some of the basic accounts work with opportunities to take this further if desired. We also need temporary cover for our payroll which would be a great opportunity to learn that but if this is not something you want to do than we have other solutions for that.

The job would involve keeping on top of lists of submitted returns, some dealing with clients  sending documents and registering them returning through a portal, answering phone calls and putting clients through to the correct member of staff, filing, potentially sending invoices out and statements to clients and any other administrative duties within the office.

Desired skills

Computer literate, good communicator and prepared to use initiative.

Personal qualities

Good communicator, happy to take initiative, will have to be polite and courteous with clients.

Desired qualifications

GCSE Maths and English passes and at least two more GCSE passes or equivalent qualifications.

Future prospects

Potentially a full time post when the apprenticeship ends and potential to learn accountancy skills and move into that if interested.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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An exciting and varied role that includes administration, customer service and social media duties. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

The post holder will be expected to carry out the following duties:

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

  • Data input, data extraction, scanning, photocopying, faxing, filing and typing duties as directed
  • To support the team to maintain accurate, timely and legible records
  • Updating job specific reports as requested including breakdowns, programmes etc.
  • Weekly locations for the contracts team to be collated and updated
  • Maintain plant records for the contracts department
  • Maintain stock of contracts department paperwork and equipment
  • To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner
  • To provide appropriate reception cover as and when required
  • To maintain filing systems in line with company procedures
  • Collating information for reports
  • To be a flexible and supportive member of the team
  • Throughout the training period the post holder will be expected to complete all educational and training as required
  • To sign a learning contract with the training provider and adhere to this agreement

General

 

The post is one of continual development. The job description is intended as a guide to the principal duties and responsibilities of the post and complements individual objectives set in line with the department annual business objectives. Responsibilities will be reviewed periodically in line with business and duties may change or new duties to be introduced after consultation with the post holder.

Additional Role details: 

Reception Duties:

  • To act as the first point of contact for visitors and callers to Compco Fire Systems and to undertake a range of other administrative tasks as identified by the company

Duties & Responsibilities

Building:

  • To open the main reception @ 8am on the designated Reception days
  • To ensure that the Kitchens are well stocked with Milk, sugar, tea and coffee.

Telephone System:

  • Operate Compco’s switchboard (Microsoft 365, Teams) receiving and transferring telephone calls, announcing callers, taking brief message and passing these on via the email system or connecting callers to staff members

Reception:

  • Meeting and greeting of clients and to sign visitors in and out of the building in line with company procedures. – This is very minimal now due to covid
  • Monitor and ensure that the reception area is kept tidy and projects a business-like image
  • Check and sign for deliveries, before informing the relevant member of staff of their arrival

Post:

  • Process and delivery internal and external mail daily.
  • The dispatching of daily faxes
  • To arrange couriers for parcels

Office Services:

  • To make drinks, booking/monitoring of meeting rooms as & when required

Other Administrative Duties:

  • To type up letters as and when requested by the various departments, but in particular the commercial director
  • To send out remittances on behalf of accounts department as requested
  • To laminate any documentation that is needed as and when requested
  • To monitor CCTV Cameras and whereabouts for the site and to report any faults on system etc.
  • To assist in managing Staff Car Park and to ensure that staff are parked within their allocated spaces
  • To report any office maintenance issues, such as Photocopier breakdowns
  • Label (Keying) requests from contract managers & ordering of keying stock as requested
  • To bind documents when required
  • To create and print off sticky labels for reception and other departments (Brother label printer)
  • To create any Excel documents required by Reception

Social Media Part of the role

  • To support the Head of Sales Admin and Marketing with the implementation of the social media strategy for Compco Fire Systems
  • You will assist with the ensuring of all our social media channels are managed and updated with engaging content. This will be checked and agreed by the manager
  • Supporting the Head of Sales Admin and Marketing with the daily queries that come from our social media channels
  • Ensuring content plans are well developed and approved in advance, and all aspects of the business are represented across all Social Media channels
  • Digital Marketing - Optimise content, visuals, and video content for social media communication
  • Customer Community Management - Maintain and manage all communications from our social media channels. Ensuring all queries are answered in a timely and engaging way
  • Reporting - Provide accurate and timely reports to the wider business

Desired skills

  • Good IT skills
  • Strong character and someone that has the confidence to take phone calls and deal with people face to face

Personal qualities

  • Good attitude
  • Self motivated and able to take and listen to instruction

Desired qualifications

  • 5 GCSE's grade A*-C (9-4) ideally

Future prospects

  • We would like to take on the apprentice at the end of teh Apprenticeship

Things to consider

  • Lives local on good public transport links 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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An excellent opportunity to kickstart your career in a well-renowned company, providing administrative support to the newly established Foreign Trade Department within Finance.

Overview of key areas of responsibility:

  • Assist with maintaining cost effective foreign trade processes.
  • Assist with maintaining compliance with the Bosch Central Directive “Customs”.
  • Execute internal controls (customs declaration checks).
  • Execute goods received reconciliations to Post VAT Accounting and MSS data.
  • Ensure attendance on relevant apprenticeship course to gain Business Administration qualification.

Key duties:

  • Ensure goods received and booked in to SAP system for all customs entries to HMRC and raise any issues with Foreign Trade officer.
  • Assisting with the checking of customs entries submitted by import broker to HMRC to ensure correct commodity code, value of goods and duty have been declared correct to source documents.

Internal Control System

  • To Assist with compliance and alignment with the Bosch Central Directive "Customs".
  • To conduct monthly sample checks to ensure all Import declarations were correctly cleared from the previous month.
  • To conduct monthly sample checks to ensure Import declarations have been made with the correct information (Customs Value, Origin, HS Codes etc) for review by Foreign Trade Officer.
  • To conduct quarterly internal controls for review by Foreign Trade Officer.

Other Tasks

  • Archiving of customs declarations and other relevant data.
  • Other ad hoc tasks as required.

Desired skills

  • Good oral and written communication skills.
  • Computer literate with good numeracy skills.
  • Experience of Microsoft Excel (desirable).

Personal qualities

  • Excellent attention to detail to achieve quality.
  • Working efficiently towards deadlines. 

Desired qualifications

  • GCSE in English and maths (or equivalent) grades A* - C (or equivalent)

Future prospects

Possibility of further employment on successful completion of the apprenticeship.

Things to consider

Wage will increase to £18,400 after first 12 months with company. 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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Excellent opportunity to work for a growing organisation in the medical industry. An exciting time to join a newly formed organisation with big growth plans and with many development opportunities.

Reporting to the HR Generalist – International, the holder will enhance their current skills whilst learning new ones and increasing their experience in a professional working environment by supporting the International HR team 4 days a week, with 1 day a week studying towards a Business Administration Apprenticeship .

This role has a wide remit, providing an efficient and streamlined service to the business with regard to all HR-related administrative tasks, this is an important support role to the business.

  • Maintaining and tracking personnel files, ensuring they are kept up to date
  • Maintaining all team structure/organisational charts
  • Supporting the recruitment and onboarding process
  • Maintain and update the recruitment folders
  • Liaising with professional recruiters
  • Assisting IT with on boarding/off boarding
  • Responsible for collating and sending out work anniversary gifts for staff members
  • Supporting the team with ad hoc administrative tasks, such as:
  • Managing diaries and organising meetings and appointments
  • Booking and arranging travel, transport, and accommodation
  • Management of the recruitment emails and liaising with hiring managers
  • Typing, compiling, and preparing reports, presentations, and correspondence
  • Taking minutes of meetings and similar business support tasks

Desired skills

  • Knowledge and understanding of Microsoft Excel, Word and Outlook
  • Any previous administrative experience through work experience – desirable
  • Driving License – desirable

Personal qualities

Friendly personality, ability to work well under pressure, ability to multi-task, positive can-do attitude. Able to communicate effectively both written and verbal. Adaptable, with good time management, trustworthy and ability to manage confidential information. A good, confident telephone manner. Practical and confident approach to problem-solving. Self-motivated and a great team ethic. Strong time management skills and an ability to organise and prioritise workload

Desired qualifications

  • GCSEs in Maths, IT, and English – Grade C/4 and above
  • Interest in studying a HR related qualification

Future prospects

  • Possibility of a permanent role at the end of the apprenticeship
  • Possibility of further support with qualifications

Things to consider

The employer could close the position earlier than stated/ rural location etc.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Every GP Practice needs an efficient team of administrators/receptionists who can ensure that every patient's experience is a positive one. This is an exciting opportunity to start a career in the Health Care sector as an Apprentice Business Administrator.

Job Responsibilities Administration:

To provide support to the administration team/Practice Manager including tasks such as:

  • Scan and file correspondence
  • Deal with incoming email requests from patients
  • Use the clinical system to identify patients requiring annual checks and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person

Job Responsibilities: Reception

To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making appointments
  • Giving routine tests results
  • Taking home visits requests
  • General enquires
  • Prescription queries
  • Filing
  • Dealing with tasks
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have thorough knowledge of all Practice procedures

Desired skills

  • Good communication skills
  • Confident
  • Attention to detail
  • Hardworking
  • Good timekeeper
  • Good IT Skills
  • Personal motivation
  • Willing to work as part of a team

Personal qualities

  • Polite
  • Positive engagement, building relationships, questioning, and listening skills
  • Calm
  • Good written and verbal communication skills
  • Patience, empathy 

Future prospects

  • Completion of the apprenticeship could lead to a permanent position at the practice

Things to consider

  • The employer could close the position earlier than stated
  • This apprenticeship is in a rural location
  • In your day to day work it will involve walking up and down stairs as the building is over 4 floors
  • Role involves answering to door to patients and making sure they are signposted to the correct waiting room

Contact

Charlotte Anderson Ilic 01905 330721

Charlotte.AndersonIlic@hwgta.org

 

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If you want to start a rewarding career, this is the job for you! Join other healthcare professionals who deliver vital services to patients on the journey of improving their health. You will demonstrate a positive and professional impression of yourself by delivering customer service and administration to patients and customer alike.

​​To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making patient appointments (same day, routine, and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes

Desired skills

  • Good communication skills, both written and verbal
  • Able to pay close attention to detail
  • Good IT skills
  • Good interpersonal skills - positive engagement, building relationships, questioning, and listening skills

Personal qualities

  • Task-driven
  • Confident
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation
  • Demonstration of patience, empathy, and problem-solving skills, when dealing with conflict

Desired qualifications

GCSE grade C/4, equivalent or above in maths and English (desired but not essential).

Future prospects

Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would be able to work as an Administrator in the Primary Care sector or in another similar setting.

Things to consider

DBS to be checked by Employer.

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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You will be working in our busy reception and logistics team, ensuring goods are delivered on time and are booked in and out correctly, greeting all visitors and customers in to LPA.

The control, monitoring and movement of materials and finished goods within LPA, as directed by the store’s manager, so that customers and suppliers receive items when due.

Occupying a desk at the main entrance of the company and greeting people as they arrive and depart, checking their arrival against an appointment book and directing them to their destination, answering phones and responding to inquiries along with routing calls to personnel, and performing various duties as required by the organisation.

  • Under Supervision of the Logistic Manager, coordinate logistics activities with logistics suppliers [couriers], to support LPA operational requirements
  • Participate in the control of the internal and external stock and material storage supply arrangements and facilities, ensuring that stock is manifested, stored safely, and security processes are implemented to prevent any unauthorised removal of stock
  • Assist the Logistics Manager to maintain the store stock system, ensuring that stock items are accounted for, receipted, issued, and maintained
  • Liaise with appointed logistics suppliers to ensure that the agreed supply arrangements are effectively working, and stock is delivered to customers/suppliers in a timely fashion meeting contractual deadline
  • Process logistic movement requests from LPA colleagues through the implementation of the agreed processes and information systems
  • Participate in the annual and periodic stock taking activities, presenting outcomes and improvement proposals to the Logistics Manager
  • To deliver stock to customers when required
  • Working with internal and external stakeholders to ensure the successful movement of goods
  • Resolving or escalating complaints and issues regarding the supply chain
  • Creating and maintaining logs/records to support audit, accounting, quality, safety and customer service improvements
  • Working with the logistics operations team to carry out warehouse operations and advance the efficiency of the supply chain
  • Physical lifting, movement and handling of stock items up to one person lift H&S limits
  • Ensuring that shipping methods complying with rules, regulations and laws as directed
  • Monitoring quality control and keeping warehouse capacity at optimal levels
  • Maintaining security for the building by controlling visitor access and providing passes
  • Notifying appropriate people that a visitor has arrived to see them
  • Keeping track of the people arriving for appointments and when they leave the building
  • Answering phone calls and responding appropriately to the caller’s needs
  • Complete the ADR Awareness training that will be provided (1 hour in house course)
  • Co-driver/passenger on certain deliveries
  • Assist within LPA as necessary

Desired skills

  • Excellent problem-solving and organisational skills
  • Verbal and written communication skills
  • Personal administration and management skills
  • Ability to work well with others
  • Attention to detail
  • Professional demeanour
  • Basic computer skills - Office software proficiency (particularly Office 365)
  • Ability to lift heavy items up to one person lift to H&S limits
  • Full UK driving licence (Co-driver/passenger on certain deliveries)
  • Stock management - on the job training provided
  • Customer service - on the job training provided
  • Handling multi-line phone systems - on the job training provided
  • Understanding of logistics processes - on the job training provided
  • Excellent communication skills

Personal qualities

  • Positive attitude
  • Willingness to learn
  • Professional manner

Desired qualifications

Minimum grades A-C/8-4 in English and maths or equivalent.

Future prospects

A full-time position may be offered at the end of a successful apprenticeship.

Things to consider

Main location of work will be Hereford but there may be the occasional need to travel, (travel costs would be covered).

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Excellent opportunity to join a growing business with its main office in Pontrilas, Herefordshire, with branch’s in Hereford and Kingsbridge.

  • Answering the phone
  • Processing purchase orders
  • Assisting in preparing tenders
  • Reviewing tenders
  • Assisting the Hereford Branch Manager
  • Other admin tasks

Desired skills

  • Good IT Skill
  • Works well as part of a team or on own
  • Good problem solving

Personal qualities

  • Positive attitude
  • Eye for detail
  • Enthusiastic

Desired qualifications

  • GCSE 4-9 in English, Maths, and IT

Future prospects

  • Potential full-time position at end of apprenticeship.

Things to consider

  • Main office is based in Pontrilas

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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An excellent opportunity to join a growing and diverse group of businesses; The Wye Valley Group which includes Wye Valley Metals, Wye Valley Skips, Wye Valley Demolition, Warehouse 701 & Hereford Quarries. This central role is based at our Head Office.

The opportunity is a central role based in our Rotherwas Head Office interacting with all Wye Valley Group operational and office staff, clients and suppliers. Apprentice will provide administrative support and maintain a professional image of the business through excellent customer service.

Using company business systems: 

  • Sage
  • Quickbooks 
  • IT packages; Excel, Word etc amongst others

The role is at the forefront of the business, with the applicant interacting with a wide range of customers and local businesses on a daily basis.

The role will evolve as the apprentice takes on more repsonsibility within the company.

The successful candidate will gain a wide knowledge of the recycling industry. 

Desired skills

  • Computer literate
  • Numerically strong
  • Good knowledge of maths & English

Personal qualities

  • Positive attitude
  • Self-motivated
  • Enthusiastic
  • Attention to detail
  • Able to provide a high level of customer service

Desired qualifications

GCSE in maths and English (or equivalent) at grades 4/C or above.

Future prospects

The role can develop into a full-time position with continuing training and development in either an operational NVQ, accountancy or other strength / interest of the applicant. Self-development is encouraged with current employees doing NVQ level 6 and beyond. 

Things to consider

Due to the working hours listed, applicants MUST be over the age of 18 to apply. 

Contact

Hayley Grismond 01432 377 010 hayley.grismond@hwgta.org

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Having started trading over 10 years ago, Recruit 12 has quickly risen to become one of the UK's leading recruiters. We are searching for an enthusiastic apprentice (or two!) to join our team and provide administrative support as we continue to grow as a company, and to aid in the continuation of our success.

Duties and responsibilities will include (but are not limited to): 

  • Taking ownership and management of the company CRM; including data entry, data cleansing and organisation.
  • Providing weekly reports to team.
  • Developing and maintaining provision of other management reports as needed.
  • Ensuring all documents (i.e. signed specifications) are in place on the CRM system for company compliance and legislative purposes.
  • Providing secretarial and administrative support to the team.
  • Generating new leads for the team to follow up on. 

Desired skills

Essential: 

  • Microsoft Office - basic levels for all key programs - Word, Excel, PowerPoint.
  • Excellent organisational skills.
  • Good communication skills both verbal and written in English.
  • Ability to manage time efficiently and work to deadlines.
  • Ability to multitask and work effectively under pressure.

Desirable:

  • Previous administration background (ideally 12 months).
  • Prior experience supporting a sales team. 

Personal qualities

  • Positive attitude
  • Hard worker
  • Quick learner

Desired qualifications

English and Maths Grade A* - C (or equivalent).

Future prospects

Possibility of a permanent role on completion of the apprenticeship. 

Things to consider

The wage is set at £4.30 per hour (the National Minimum Wage for apprentices). Depending on the experience of the successful candidate, this may be open to discussion. 

Our offices are in a rural location in Pinvin, Pershore, so it is important that you drive.

 

Contact

Charlotte Anderson Ilic 01905 330 721 charlotte.andersonilic@hwgta.org

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A fantastic opportunity for an enthusiastic person to join our thriving family run business. We are seeking a hard working customer focused individual who will enjoy working in a fun busy environment. There will be a full time opportunity for the right person upon completing the apprenticeship.

  • Purchase order creation
  • Data inputting
  • Dealing with customers and suppliers over the phone
  • Quote creation
  • Product Sales
  • Supporting the project team
  • Database Management

Desired skills

  • Be a great communicator with the ability to communicate verbally, clear and polite over the phone and clear and concise through the written word via email
  • Have achieved GCSE Maths and English Grade C or above (or equivalent)
  • Have the ability to see the detail in words and numbers, and the ability to stay alert within a fast paced working environment with multiple daily deadlines
  • Be happy, helpful, resourceful and keen to help solve a variety of problems
  • Willingness to learn
  • Be a self starter and although working in a team be self motivated
  • We are in the construction sector, attention to detail is essential
  • Good organisation skills

Personal qualities

  • It is important that the candidate is positive and has the right attitude for work, which is to be non stop helpful, proactive and motivated
  • Ability to work in a team

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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As a modern apprentice to provide administration and clerical support to the Acute and Emergency Medicine Directorate including but not limited to the Emergency Department, Acute Medical Unit and SDEC (Same Day Emergency Care).

Administrative Responsibilities

  • To provide a clerical service to the Acute and Emergency Medicine Directorate including the Emergency Department, Acute Medical Unit and SDEC. Undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, according to the requirements of the service.
  • Develop the ability to update and maintain patient tracking records
  • Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
  • Ensuring appropriate levels of stock are maintained, re-ordering as necessary.
  • Ensure compliance with Trust policies, procedures and guidelines, alerting management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
  • Maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
  • To communicate effectively as a member of a multi-disciplinary team.
  • To develop awareness, understanding and compliance with national and local NHS guidelines/polices.
  • To ensure awareness and understanding of WVT Policies and Procedures and have a working knowledge of 4 hour Emergency Department standard.  
  • Participate in training opportunities provided by the Trust.
  • To present at all times a professional approach in terms of conduct, appearance and punctuality.
  • Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in Staff Performance & Development Review.
  • Complete sponsored apprenticeship award.
  • Manage own time effectively.

Desired skills

  • Effective written & verbal communication skills
  • Good interpersonal skills

Personal qualities

  • Be able to work well under pressure
  • Flexible
  • Reliable
  • Time keeping

Contact

Hayley Grismond 01432 377010

hayley.grismond@hwgta.org

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A fantastic opportunity to join an exciting, dynamic and expanding local company. We are a market leading customer focused organisation who supply high quality outdoor garden plants to a wide range of customers across the UK. You will work our accounts administration office within a team environment.

Main duties will include:

  • Reception Duties i.e., Answering the telephone and transferring to the relevant department
  • Data Inputting – Mainly using Microsoft Word and Excel
  • Invoice and Order Processing
  • Assisting with Month End i.e., Payment allocations, reconciling statements, petty cash
  • Preparing paperwork for Inductions and Meetings
  • Filing, Scanning and Photocopying as required
  • Updating Employee’s records
  • Ordering supplies i.e, stationery
  • Attending Meetings and taking minutes

Desired skills

Required Skills and Attributes:

  • Competent in Microsoft Word, Excel and Outlook
  • Good organisational skills
  • Confident and professional telephone manner
  • Good attention to detail

Personal qualities

  • Confident, motivated individual with a positive attitude.

Desired qualifications

  • GCSE A-C English and Maths or equivalent grades

Contact

Hayley Grismond 01432 377010

hayley.grismond@hwgta.org

 

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Excellent opportunity working for a well established and successful food company based in the Worcestershire. You will be part of a busy and rewarding sales and commercial team, with the opportunity for progression following successful completion of your apprenticeship.

  1. Contacting new and existing customers to develop sales including targeting customer sectors with mailouts.
  2. Building data bases of prospective customers e.g. cash & carry’s.
  3. Conducting gap analysis on current range of products and sectors within the market.
  4. Assisting the line manager with customer presentations inclusive of regional & national exhibitions.
  5. Maintaining customer records (inc. related opportunities & pricing) on Salesforce with up to date details.
  6. Confirming customer appointments for and updating the calendar of the line manager on a weekly basis.
  7. Working closely with all departments across the company to answer any general customer queries.
  8. Assisting in setting up new accounts – sending out welcome letters, credit application form, creating account record on Salesforce, etc.
  9. Attending tasting panels

Any other duties as deemed appropriate by the line manager

 

Desired skills

  • Strong team player who is result driven and self – motivated.
  • Good interpersonal skills.
  • Excellent organisation skills with the ability to multi task.
  • Good understanding of Microsoft Excel, Powerpoint, Outlook & Word
  • Excellent presentation skills
  • Understanding of the foodservice sector preferable.

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic.

Desired qualifications

GCSE or equivalent A*-C/9-4 including English and maths

Level 2 Apprenticeship Qualifications or A-levels

 

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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We are experiencing major growth in the industry, so this is an excellent opportunity to work for an established company who have seen multiple new starters successfully complete their apprenticeships. You will join our office-based team in Herefordshire providing support to the Operations team with multiple opportunities to learn and grow.

Key Accountabilities

  • Data analytics (building key databases for prospective customers and partners)
  • Inside sales support (to support the sales and marketing team to manage incoming enquiries, qualify leads and follow up key opportunities)
  • Acting as point of contact for teams, dealing with information collection, passing relevant information to relevant team members and responding effectively to queries from customers
  • Organising and processing paperwork for the Operations Team.

Attending meetings, creating agendas and taking minutes

Desired skills

  • Investigative approach to seek out and research opportunities
  • Personable with strong verbal communication skills
  • Desire to want to develop general business skills

Personal qualities

  • Proactive appetite for personal development
  • A person aligned to our values and trying to improve, be sustainable and help to inspire
  • Growing knowledge and experience in business administration and management

Desired qualifications

  • Good GCSE English and Maths (or the equivalent)

Good IT skills

Future prospects

After successful completion of the apprenticeship future positions will be discussed

Things to consider

We are based in a rural position – candidates will need to have own vehicle / transport to get to our offices.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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A great opportunity to be a part of a growing company, working closely with the PSL team. You will be using systems to improve and increase general admin, as well as take on some roles that will be eventually become your own.

  • Sending Post
  • Create Product Spec Sheets using Inkscape
  • Filing
  • Answer phones and transfer to the relevant PSL member
  • Make product samples
  • Delivery forecasting and preparation
  • Maintenance of Delivery Forecast calendar
  • Other admin assistance where relevant

Desired skills

  • Organised
  • Punctual
  • Eager to help
  • Good IT skills (Word, Excel…etc)
  • Good work ethic - Hard worker and eager to learn!
  • Adequate maths ability

Personal qualities

  • Positive
  • Upbeat attitude and eager to help!

Contact

Hayley Grismond 01432 377010

hayley.grismond@hwgta.org

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Excellent opportunity working for an established manufacturing company based in Droitwich. The Administration Apprentice provides a highly professional first point of contact for the Company and provision of the highest standards of customer service and administration support.

Reception:

  • To welcome guests entering the reception area to the Company, maintaining a friendly and professional view of the organisation at all times
  • To ensure internal and external visitors are signed in, in accordance with the Company H&S policy
  • To organise and control Droitwich meeting room calendars, visitor parking spaces, lunch requirements and prep meeting rooms
  • Adherence to 5S standards for workstation, office and meeting room areas

Administration:

  • To administer petty cash, log on spreadsheet and e-mail to Office Manager on the 1st of every month
  • To maintain the Company stationery system, update spreadsheet, obtain best prices, report on expenditure, and adhere to budget
  • To replenish refreshments when required, update spreadsheet, obtain best prices, report on expenditure, and adhere to budget
  • To control incoming and outgoing mail ensuring all outgoing mail leaves on time and reaches the last post. This also includes arranging courier services
  • Maintain the filing system on a weekly basis and ensure the backlog is kept to a minimum
  • Type documents for managers/other members of the team as required in a timely manner
  • Enter production timesheets onto Baan daily
  • To support the Office Co-ordinator in organising travel and logistic arrangements for staff and customers
  • To support and administer Concur return for cost centre 096, including supplying/scanning receipts for items purchased
  • Provide cover for the Office Co-ordinator when required
  • Adherence to ISO 9001, ISO 14001 and other National Standards

Desired skills

  • Excellent organisation and time management skills
  • Attention to detail and accuracy
  • Ability to work on own initiative but also be a key member of a team
  • Excellent PC skills
  • Excellent oral and written communication skills

Personal qualities

  • Positive can-do attitude
  • Willing to learn
  • Motivated
  • Enthusiastic
  • Be willing to undertake an administration qualification

Contact

Charlotte Anderson Ilic 01905 330721

Charlotte.AndersonIlic@hwgta.org

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IMPLEMENTATION APPRENTICE

In this role you will assist the Implementation Team to help guide new and existing clients through the various services Allpay offer, ensuring a smooth and successful implementation. You will work towards managing your own clients (from small financial firms to large Housing Associations) with a reasonable degree of autonomy.

We now have an exciting opportunity for Implementation Apprentice to join our Implementation Team. The role is based in our Hereford Office.

In this role you will assist the Implementation Team to help guide new and existing clients through the various services Allpay offer, ensuring a smooth and successful implementation.

You will work towards managing your own clients (from small financial firms to large Housing Associations) with a reasonable degree of autonomy.

As Implementation Apprentice, some of your key duties will include:

  • Assisting in the implementation process for both, new and existing clients to ensure delivery of the implementation within Allpay and clients’ SLAs
  • Assisting the Implementation Team in providing support for our clients, answering all implementation queries, and ensuring that the company’s systems are updated to track any relevant requests
  • To assist the Implementation Team Leader on larger projects, as and when required
  • To work closely with the Implementation Team to undertake any admin tasks identified as part of an implementation Project

Desired skills

You’ll demonstrate to us that you have:

  • GCSE C/4 or above in English and maths or equivalent
  • Ability to use Microsoft Packages including Word and Excel, and an aptitude for working with new technology
  • Ability of working in a Customer Service role, including ability to deal with clients over the telephone
  • Ability of performing in an administration role, to follow procedures accurately and record actions taken at all stages

Personal qualities

  • Ability to work as part of a team, and to work well under pressure to deadlines
  • Ability to work without close supervision whilst ensuring key issues are escalated as appropriate

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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As a medical receptionist you are pivotal to the smooth running of the practice. You will welcome patients and assist them with queries or communicate over the phone in our unique triage system. As well as booking appointments and assisting with enquiries, you will also play a key admin role in processing patient registrations.

  • Maintaining and monitoring the practice appointment system
  • Arranging face-to-face / telephone appointment requests, visits / telephone consultations and directing callers to the appropriate healthcare professional
  • Processing emails
  • Creating Patient Tasks
  • Processing repeat prescriptions in accordance with practice guidelines
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Providing clerical assistance to practice staff as required, including word / data processing, filing and photocopying

Desired skills

  • You can demonstrate empathy, listening skills and customer service.
  • You are comfortable using technology (including Windows and Office) and are willing to be trained on how to use NHS computer systems
  • You enjoy problem solving and have a desire to learn
  • You can think quickly

Personal qualities

  • You are passionate about providing the best services and would like to make a real impact on patients
  • Professional and a clear communicator
  • Positive 

Contact

Charlotte Anderson Ilic 01905 330721

Charlotte.AndersonIlic@hwgta.org

 

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We have a fantastic opportunity for an Apprentice to join our Contracts Team. The role is based in our Hereford Head Office. You will join a friendly, professional, and dedicated team, who pride themselves on delivering the highest standards of customer service.

In this role you will work alongside your team to ensure that every client has a contract which covers all the services they are using to minimise any risk for the business actively ensuring that the contract is the best possible option for all pay.

Duties include

  • Telephoning clients
  • Sourcing
  • Collating
  • Drafting documents
  • Sending the contractual documentation to clients
  • Making sure that signed contract is received
  • Negotiations

Desired skills

  • Excellent attention to detail
  • Good Communication skills with assertive and tactful approach
  • Ability to listen to client’s concerns and explain to clients allpay’s requirements to successfully resolve customer issues
  • A working knowledge of key MS Office products is important, to include MS Word, Excel and Outlook as a minimum
  • Ability to work well under pressure, to work flexibly and to demonstrate an ability to adapt to changing situations
  • A good team player who can take responsibility for own actions
  • Consult other team members/supervisor to resolve issues

Personal qualities

  • Positive
  • Friendly
  • Motivated
  • Interested in problem solving

Desired qualifications

GCSE 7-4/A-C English and maths or equivalent grades.

Future prospects

To be discussed uopn successful completition of your apprenticeship.

Things to consider

We are located at Whitestone Business Park, Hereford, HR1 3SE

DBS and Credit checks are required.

Allpay are a Living wage employer:

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Starting salary £8,610.50 per annum raising to £18,525 p.a. after 12 months in post in line with the Government guidelines

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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To support our distribution team giving a first-class customer experience, required to deliver office supplies and other goods to customers sites, support the furniture installation teams building and configuring office furniture. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

Will help with the Logistics side of the company:

  • Goods inwards
  • Assisting with office furniture installations
  • Van driving to deliver office supplies and stationery
  • Offer first class customer service and satisfaction
  • Warehouse management

Desired skills

  • Driving licence (due to the nature of the role)
  • Some IT skills
  • Customer service skills

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic.
  • Works well individually and in a team

Contact

Hayley Grismond

01432 377010 

hayley.grismond@hwgta.org

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Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.

  • Deal directly with customers either by telephone or electronically 
  • Respond promptly to customer inquiries
  • Process orders, forms, applications and requests
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated person
  • Manage customers' accounts by monitoring back orders
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Contact viable new business to promote and sell products
  • Communicate and coordinate with internal departments
  • Support IT and service helpdesk by login incoming calls
  • Support external staff by producing finance documentation and agreements.

Desired skills

  • Computer literate with an understanding of Microsoft Office to include Outlook and Excel. 

Personal qualities

  • Positive attitude, will go that extra mile for a customer, motivated to work as an individual and enthusiastic

Desired qualifications

GCSE grades 4  or equivilant 

Future prospects

Full time post upon completing the apprenticeship is available.

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Exciting opportunity to work in a busy primary school at the foot of the Malvern Hills. This role is based in our busy school office, working as part of a friendly and hardworking team. The role will involve regular communication with a range of stakeholders, including children, parents, external agencies and school staff.

To work alongside current office team in a busy school office, answering the phone, speaking to parents, professionals and children.

Deliver high quality products and services to the customers of the organisation. One-off routine contacts may involve dealing with orders, payments, offering advice, guidance and support, meet and greet, fixing problems,  or gaining insight through measuring customer satisfaction.

 

Desired skills

Good level of English and Maths skills

Confident phone manner

Basic IT skills

Personal qualities

Be able to work as part of a team or independently

Able to show initiative

Good communication skills when dealing with the public

Polite and professional

Accurate in their duties

Organised

Desired qualifications

Functional skills

Competent in all knowledge, skills and behaviour

 

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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Excellent opportunity working for an established family run company based in Herefordshire, you will work in a busy Customer Service department.

This role offers a chance to join a growing team and business with a variety of opportunities for future progression if suitable. We require a Customer Service Assistant to join a small team in a friendly office environment.

Primary Role Duties:

  • Telephone answering
  • Email writing
  • Live chat correspondents
  • Returns processing
  • Answering eBay & Amazon questions
  • Contacting suppliers
  • Inputting customers’ orders
  • Ability to work at the weekend, when working at the weekend a day(s) will be given off in the week

Desired skills

  • Computer literate
  • Good on Excel & Word
  • Willingness to learn
  • Desire to solve every customer problem

Personal qualities

  • Positive attitude
  • Motivated
  • Enthusiastic
  • Ability to work alone if needed
  • Problem solving
  • Polite & professional

Contact

Hayley Grismond 01432 377010 hayley.grismond@hwgta.org

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TWO POSITIONS AVAILABLE

This is an amazing opportunity for you to learn and fall in love with sales as a profession. You will be calling businesses on the telephone, so a pleasant telephone manner and good verbal skills are crucial. You will receive world-class on-going sales training to develop your skills, positive mind-set and professionalism.

Your daily tasks will include: 

  • Dealing with customers and prospects on the phone
  • Basic spreadsheet list management
  • Operating and updating our CRM systems
  • Absorbing details and features of technical products and services we deal with and explaining them to customers
  • Working from and updating a shared office calendar
  • Mentoring and reporting to supervisors

Desired skills

  • Computer literate
  • Good listening skills
  • Good telephone manner
  • Organised

Personal qualities

  • Flexible
  • Eager to learn new skills
  • Punctual
  • Honest
  • Positive attitude

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

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Excellent opportunity working for an established family owned structural steelwork fabrication company . You will work in the sales and estimating office, learning about the process of estimating as well as spending time with the sales department and workshop to further your education, estimating and sales skills and industry knowledge.

As an sales estimator your daily tasks will involve and not be limited to;

  • Enquiry Control
  • Lead Generation / Warm Calling
  • Document Control / Data Entry
  • Steelwork Estimating
  • Quotation Follow up
  • General Admin
  • Any other tasks necessary

Desired skills

Attention to detail, keen willingness to learn and improve on existing and new skills, a good attitude towards work is essential.

Excel experience desired.

Personal qualities

Positive attitude, motivated, enthusiastic, polite, punctual.

Contact

Hayley Grismond 01432 377010

hayley.grismond@hwgta.org

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An exciting opportunity has arisen for a Customer Service Apprentice to join our busy Accident and Emergency Reception & Administration Team based at Worcestershire Royal Hospital.

Key duties:

  • To deal with patients and visitors to the department, taking essential details from them
  • To input and code patient information on the A&E computer system
  • Maintain accurate records within the department. Filing of notes, xrays reports, blood forms etc.
  • Deal with all sensitive situations that may arise with tact and understanding
  • To observe absolute confidentiality of all information obtained in the course of work
  • To carry out any other duties appropriate to the grade as requested by the A&E Reception Supervisor
  • To comply with Trust Policies and Procedures
  • Registering and admission of patients onto hospital OASIS computer system
  • To book in patients who arrive by ambulance
  • Ability to prioritise workload according to demands of the department

Desired skills

  • Basic inputting/keyboard skills
  • Good verbal communication skills
  • Good telephone manner
  • Basic numeracy
  • Legible handwriting
  • Ability to work calmly and prioritise tasks in a busy setting

Personal qualities

  • Flexible attitude to routine/non routine work
  • Calm and cheerful approach to work duties
  • Tactful, patient, good listener
  • Able to work as part of a team

Contact

Charlotte Anderson Ilic 01905330721

charlotte.andersonilic@hwgta.org

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