Apprenticeship vacancies with HWGTA

 

            Have a look at our vacancies below!

 

  • Please note this is not a complete list of vacancies available at any one time.
  • As Accountancy and Engineering apprenticeships have one intake each year in September, these will not be advertised all year round and may just feature the company recruiting or type of role(s) available. 
  • We recommend you send in your applications even if you don't see a vacancy to suit you. This enables us to assess you and match you with vacancies as soon as they come in to us.
  • Please let us know on your application form if there is a specific vacancy you would like to apply for.

 

 

 

Apprentices

Opportunity to become a key member of the team at this busy and creative design, web and print studio in Leominster. You will be responsible for providing a good impression with customers as well as keeping a wide range of administrative tasks on track and executed efficiently.

This role supports a range of functions within Orphans to operate efficiently as well as provide a positive impression of Orphans both on the phone and in person.

You will be the first point of contact for customers phoning Orphans as well as greeting visitors to the office. This will include taking messages, transferring calls and helping with straightforward questions. You will also be responsible for a variety of administrative tasks from across the business and so will be required to be able to use a wide range of systems, have a high attention to detail and an ability to organise and prioritise your workload.

Other responsibilities are likely to include:

  • Keeping customer records up to date
  • Supporting with the management of invoices, supplier accounts and customer payments
  • Keeping internal systems accurate and error free.
  • Any other support or administrative tasks required by members of the wider team.

Desired skills

  • Experience with a variety of computer packages (experience with GSuite would be an advantage)
  • Comfortable with technology and using unfamiliar systems (as some of our internal systems are built in house)
  • A good standard of written English
  • Good telephone manner and confident in talking to customers over the phone and face to face
  • Highly organised and able to work to deadlines

Personal qualities

  • A passion for excellent customer service and providing a good impression
  • Self-motivated and comfortable working both on your own and with others.
  • Personable and able to build relationships quickly.

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

 

https://www.findapprenticeship.service.gov.uk/apprenticeship/-547107

We are looking for an enthusiastic individual to have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

The job entails being able to:

  • Respond promptly to customer enquiries.
  • Handle and resolve customer complaints.
  • This is through phone, message centre, social media and online chat.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Organize workflow to meet customer timeframes.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Support all other departments.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Desired skills

  • A good knowledge of customer service principles
  • Knowledge of relevant computer applications (mainly online systems and outlook)
  • Good typing ability
  • Knowledge of administrative procedures, numeric, oral and written language application and some product knowledge or the ability to learn quickly

Personal qualities

  • Be a key team player in a small team
  • Have great written and verbal communication skills, listening skills and be a good problem solver
  • High attention to detail
  • Accurate approach to work   
  • Ability to work under pressure (especially at peak times e.g. our summer months) important and during the summer months 

Contact Marianne Thompson

01905330721

marianne.thompson@hwgta.org

 

https://www.findapprenticeship.service.gov.uk/apprenticeship/-546751

To provide a comprehensive administrative service to the commerce team with a particular focus on supporting an agenda of Apprentice Recruitment and Employer Engagement and associated administration.

Duties and responsibilities will include:

  • Attend all required off the job training in accordance with programme of study and ensure that any work set is completed within defined timeframes
  • Support in Employer Engagement Administration, including:
  • Ensuring that Employers have an ERN number, obtaining one where necessary
  • Checking LRS Prior Learning reports for potential apprentices
  • Issuing and ensuring that employer contracts are signed
  • Ensuring that new employers complete initial application form
  • Ensuring that the procedure for getting new non levy employers onto the Apprenticeship Service is initiated
  • Ensuring that initial start documentation is completed by the employers where applicable, and apprentices
  • Liaising with the Employer Engagement Lead, Apprentice Applicants and Employers to ensure that applicant employer interviews are booked in
  • Scanning, filling, savibg documents
  • Loading new apprentices onto the Apprenticeship Service where applicable
  • Ensuring accurate tracking and status recording to support overall department administration
  • Ensuring that all employers have current H&S vetting forms and Employer Liability Certificates
  • Ensure vacancies are advertised on NAS, facebook and others as agreed

Once trained, take on responsibility for updating PICS with ‘on programme’ updates and amends, including:

  • Changing a learners status (red, amber, green), changing employers, processing early leavers and breaks in learning
  • Learn the Apprenticeship Funding Rules and ensure that knowledge is kept current
  • Work with the Commerce Operations Manager to develop auditing experience and knowledge in order to work towards being responsible for regular audits of the Commerce learner files
  • Ensure that outstanding levels of Customer Service are shown to all Applicants, Apprentices, and Employers
  • Liaise with Monitoring Officers to keep abreast of likely progressions
  • Take part in, and support the effective running of key events such as Annual Awards and Open Events
  • Maintain accurate and complete records of correspondence and transactions
  • Deal with visitors to the organisation
  • Deal with incoming calls to the organisation
  • Provide general administrative support to team
  • Achieve agreed individual targets allocated from the Business and Development Plan objectives, plus any personal development plan targets and contribute generally towards the achievements of the objectives of the Association
  • Maintain safety standards in line with the Health & Safety at Work Act and other appropriate legislation

Desired skills

  • Organisation
  • Attention to detail
  • Communication skills (Verbal and written)
  • Relationship building
  • Technical skills ( Microsoft Excel and Word)
  • Customer focused

Personal qualities

  • Adaptable
  • Good time management
  • Confidence
  • Passionate
  • Trustworthy & Confidential
  • Commitment

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

 

https://www.findapprenticeship.service.gov.uk/apprenticeship/-543521

Trade Counter, Customer Services Apprentice

Excellent opportunity to be working for an established independent Industrial Supply company based in one of our many sites in either Ross on Wye, Leominster or Hereford. You will work within a busy Trade Counter Customer Service Team.

Duties include:

  • Trade Counter, face to face meeting the Customers needs
  • Taking orders over phone & email
  • Keeping Stock presentable and levels accurate
  • Liaising with other depots when Stock is required
  • Assisting with Goods Inwards

Desired skills

All training will be given on site, but English, Maths and basic PC would be an advantage.

Personal qualities

Positive Professional attitude, Polite, Motivated, Enthusiastic attention to detail.

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

https://www.findapprenticeship.service.gov.uk/apprenticeship/-534550

Duties to include:

  • To operate the day to day administration of the Estimating Department
  • Maintain the filing systems and ensure that filing is kept up to date, including the archiving system
  • Logging new tender enquiries onto the Customer Relationship Management (CRM) system
  • Liaise with customers regarding the status of quoted projects
  • Logging new orders
  • Completion of Pre-Qualification Questionnaires
  • Generate ops reports monthly when requested by Sales and Estimating Director
  • Perform other duties within your capabilities as required

Desired skills

  • Good customer service skills
  • Polite telephone manner
  • Attention to detail

Personal qualities

  • Good at prioritising and managing work load
  • Ambitious and willing to learn

 

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

https://www.findapprenticeship.service.gov.uk/apprenticeship/-544931

Duties to include:

  • To learn use of our specialist take off software Callidus
  • Opportunity to learn CAD Software
  • Edit and create drawings for Contract Managers on existing projects
  • Booking in of New Contracts onto the company computer system
  • Raising new Sales Orders, accurately taking information from delivery schedules
  • Dealing with requests from Contract Managers, confirming delivery lead times and updating delivery schedules
  • Raising Purchase Orders for any additional materials needed
  • Ordering Skips to site
  • To operate and maintain the company database
  • Raising works packages and Health and Safety Packages to sub-contractors and maintaining an accurate log
  • Dealing effectively with complaints should they arise.
  • Maintain the filing systems and ensure that filing is kept up to date, including the archiving system
  • To provide absence back up for other administrative personnel
  • To assist with any Health and Safety matters should they arise
  • To assist with preparation and completion of Operation and Maintenance Manuals
  • Operate at all times within the quality standards and procedures defined by the Company
  • Perform other duties within your capabilities as required

Desired skills

  • Good customer service skills
  • Polite telephone manner

Personal qualities

  • Good at prioritising and managing work load
  • Ambitious and willing to learn

Contact

Hayley Grismond

01432 377010

hayley.grismond@hwgta.org

https://www.findapprenticeship.service.gov.uk/apprenticeship/-544929

Got a question? Get in touch with the contact listed on each vacancy, we'd love to hear from you!

 

Ready to apply? Fill in our application form now!

 

Remember, your application should show why employers should choose you for their vacancy!