Customer Service

  • Apprenticeship lasts 1-2 years.
  • Training is completed largely in the workplace and through day-release at HWGTA.
  • As well as a vocational qualification, the Apprenticeship may also provide the opportunity to undertake further qualifications and attend a residential course. Functional skills in English and Maths may be required.
  • Apprentices must complete 20% off job training.
  • Most successful applicants will start their training at Level 2 and progress to Level 3 in other subject qualifications.
  • Apprenticeships offer a debt free, direct route into employment.
Customer service answering phone

Main Components

  • Vocational recognised Qualification at level 2
  • Customer Service Pathway
  • Administration Pathway
  • English & Maths functional skills
  • Workplace skills and assessment on the job
  • End Point Assessment

Career Options

  • Receptionist
  • Office Manager
  • Personal Assistant
  • Sales Executive
  • Administrator
  • Account Manager
  • Marketing Assistant
  • Customer Services Advisor
  • Any vocation could benefit from this Apprenticeship

Top benefits for applying

  • Studying a Customer Service Apprenticeship you will gain a professional qualification and learn key business knowledge.
  • Develop in roles such as Sales, Marketing, Hospitality with potential for progression to Management roles.
  • Every type of company, of any size needs Customer focused colleagues. Skills developed are transferable to many different sectors/careers.

Entry requirements

  • Good GCSE grades (Grade 4 or above in Maths and English) or equivalent are desirable.
  • Commitment, determination and enthusiasm!
  • Level 3 Apprentices must have prior experience in Customer Service and an appropriate job role


  • Apply to HWGTA by carefully completing our application form.
  • All applicants undergo assessment and interviews.
  • We offer a rolling programme enabling starts all year round.
  • Companies make the final recruitment decision and all Apprenticeship places are employed positions.

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application form