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Worcester Bosch Apprentices Shine at Contact Centre Information Day As part of Worcester Bosch’s ongoing learning and development strategy, the Contact Centre celebrated National Contact Centre Day on 4th March 2026 with a Welcome to the Call Centre Information Day. The event brought colleagues together to learn more about the different teams within the contact centre. […]

This blog runs through all the ILM courses and qualifications HWGTA provides, and who each one is aimed at. If you want to build leaders in your business, the first step is choosing the right course. ILM qualifications come at different levels, and give you a route that fits both the job someone is doing

People often discuss leadership development in the context of an individual. That’s important, of course. But for most employers, the real question is ‘how does leadership training actually benefit my business?’. Well, ILM training is workplace-focused and flexible. Learners focus on how people lead at work, and how that leadership affects their team’s performance, consistency,

At HWGTA, ILM training forms part of our wider approach to filling skills gaps in Herefordshire and Worcestershire. This page explains exactly what ILM training is and why it’s so important. Many businesses promote people based on their technical ability. Someone’s great at their job, so they get moved into a leadership position. The problem

Here at HWGTA, we work with local businesses to plug skills gaps in our region. This means we know what makes a good manager and, just as importantly, how to spot one in the making. As a business, you know the importance of good managers. They’re the link between strategic decisions and day-to-day work, the

On this page, we’ve put together a quick list of a few of the core skills that your learners can gain from our ILM training, and why it’s such a worthwhile investment. Many employees receive little to no formal leadership training. Even if someone has natural leadership ability, the lack of structured development puts both

HWGTA Wins Training Provider of the Year at Worcestershire Apprenticeship Awards 2025 We are proud to share some exciting news, HWGTA has been named Training Provider of the Year at the Worcestershire Apprenticeship Awards 2025! This achievement comes on the heels of receiving an Ofsted Outstanding rating earlier this year, marking another incredible milestone for

This blog shares six practical ways to help you develop leadership skills in your teams, especially when you’re promoting capable people into leadership roles for the first time. In many businesses, owners like yourself tend to promote people into leadership roles because they’re good at the job. They understand the work. They know the systems.

HWGTA helps employers across Herefordshire and Worcestershire to plug their skills gaps and develop their teams. Here’s what we think makes a good team leader. The team leader role is critical in any organisation. They set the tone, pass on information and deal with issues as efficiently as they can. Done well, teams stay focused

One of the most effective ways to develop leadership capability within your business is through ILM training. This blog explains why it makes such a difference. When you run a business, most of your focus is on what needs attention today. And rightly so. Deadlines, staffing, customers, systems and so much more all demand your