Find an apprenticeship
Our Customer Service Apprenticeships
Build an exciting career helping businesses deliver exceptional customer experiences while earning a competitive salary.
Why choose a Customer Service Apprenticeship?
Want to make a real difference to people and businesses?
Our Customer Service Apprenticeships put you at the heart of business success. You’ll develop the essential skills that every company needs, from building great relationships to solving problems and delivering outstanding service. Whether you’re interested in retail, business, hospitality or sales, you’ll gain valuable experience while earning from day one.
How our Customer Service Apprenticeships work
Experience real customer service in action with our blend of workplace learning and expert training. You’ll get involved with your employer, dealing with real customers and learning on the job. You’ll apply new techniques directly in your role while joining other aspiring leaders at our modern training centres in Hereford or Worcester. Throughout your apprenticeship, you’ll:
- Master essential customer service techniques
- Build brilliant communication skills
- Gain a respected professional qualification
- Develop your problem-solving abilities
- Receive regular support from our dedicated learning & development specialists
Qualification levels
Level 2 Customer Service Practitioner
Start your journey into customer service with our foundation programme. You’ll learn how to deliver excellent service, handle customer queries confidently and become a valued team member in any business.
- Duration: 12-15 months
- Professional qualification
- Focus on customer service excellence
- Choice of customer service or administration pathway
- Regular assessments and final endpoint assessment
Customer service career pathways
With an HWGTA Customer Service Apprenticeship, you’ll develop skills that open doors across many industries. Our apprentices go on to build successful careers in exciting roles, including:
Account
Manager
Look after your key customer relationships, making sure they’re happy and helping them get the most from your business.
Customer
Administrator
Keep everything running smoothly behind the scenes, managing the vital processes that help deliver excellent customer service.
Customer Experience Specialist
Champion fantastic service, analyse feedback and develop new ways to exceed customer expectations and build loyalty.
Customer Service
Adviser
Help people get the most from your company’s products and services, solving problems and ensuring everyone has a great experience.
Marketing Assistant
Help create amazing customer experiences through social media promotions and campaigns that keep people coming back for more.
Office Manager
Lead teams in delivering excellent service, managing facilities and ensuring everything works perfectly for your customers and colleagues.
Receptionist
Be the friendly face of the business, welcoming visitors and ensuring everyone gets the help and information they need.
Sales Executive
Build valuable relationships and help grow the business by understanding customers’ needs and providing solutions that make a difference.
Entry requirements & how to apply
Our Customer Service Apprenticeships run throughout the year, so you can start yours whenever you’re ready. To join our programme, you’ll need:
- Ideally, Grade 4 or above in GCSE Maths and English (or equivalent)
- A genuine interest in helping people
- Great communication skills
- Enthusiasm for learning and development
Applying is easy
Step two
Complete our assessment process
Step three
Interview with potential employers
Step four
Start your apprenticeship
Ready to start your career in customer service?
Join the 99% of apprentices who recommend HWGTA. We’re here to help you achieve more.
To start your journey, view our current vacancies, check out our apprenticeship FAQs or get in touch to discuss your options.
Our friendly team is here to help you take your first step into a rewarding customer service career.