Worcester Bosch Apprentices Shine at Contact Centre Information Day

As part of Worcester Bosch’s ongoing learning and development strategy, the Contact Centre celebrated National Contact Centre Day on 4th March 2026 with a Welcome to the Call Centre Information Day.

The event brought colleagues together to learn more about the different teams within the contact centre. From Troubleshooting to Live Chat, each area created engaging information boards and spoke with staff about the work they do and how they contribute to the wider operation.

A highlight of the day was the involvement of the Worcester Bosch apprentices, who confidently shared what it’s like to be an apprentice and what the apprenticeship journey involves. Four apprentices from the contact team worked in pairs to deliver presentations, answer questions, and speak openly about their experience.

They even had the opportunity to present directly to the CEO! A fantastic achievement and an invaluable experience for their development.

Becky Dixon, HWGTA Learning & Development Specialist added, “I’m incredibly proud of the apprentices and the impact they are already making within their organisation”.