QNUK Level 2 Award in Understanding the Principles of Customer Service **New Course**
Who is the course aimed at
Ideal for customer service representatives, team leaders, sales professionals, and anyone regularly interacting with customers.
Do they need previous experience or qualifications to attend? If yes what:
Learners must have sufficient command of the English Language so it is recommended that they should be working at a Level 1 literacy.
Overview
This Level 2 fully accredited Customer Service course is designed for individuals who are working within a customer service environment who are wishing to develop more advanced skills in identifying and addressing complex customer needs, mastering communication in challenging situations, and proactively managing customer relationships. At the end of the training there will be a multiple choice examination.
Objectives
The training will cover the following areas:
| · Define good customer service and its key principles
· Discuss the benefits of good customer service for the customer · Differentiate between internal and external customers · Define positive relationships with internal and external customers and reduces stress |
| · Explore ways to exceed customer expectations
· Discuss the principles of effective face-to-face communication · Analyse the role of body language · Identify factors that can contribute to not meeting a customer’s needs |
The Multiple Choice examination is 30 minutes and has 15 questions. Learners must achieve minimum of 11/15 to gain a PASS.
Learners must provide on the day proof of identity, such as driving licence, passport, employee I.D card etc.
Key details for QNUK Level 2 Award in Understanding the Principles of Customer Service **New Course**
- Course Duration: 1 Day
- Course Location(s): Hereford, Worcester, Customer Premises
- Certificate Type: QNUK Accredited
Price:
£205.00
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