Emotional Intelligence

Emotional Intelligence begins with self-awareness in the context of personal drivers and psychological control factors. Once awareness is awakened the focus shifts to controlling and developing the emotions to serve the goals and values of individuals and groups.

The training will cover the following areas:

• Understand different kinds of self-knowledge and where Emotional Intelligence fits in
• Understand what research says about EI (EQ)
• The origins of Emotional Intelligence theory
• Evaluate factors that affect EI
• Understand the 3 theories of EI: Trait, Ability, Combination
• Explore the 5 domains of EI
• The 9 attitudes of leaders with high EI
• How to discover your EI: Psychometric tests
• Using EI at work: Leadership, dealing with conflict and managing and motivating people