Problem Solving and Decision Making

Who is this course aimed at?

This course is for anyone who has to make decisions and has problems on a regular basis. It is a very practical course and by the end of the day you will have the skills to solve problems and will have experienced how to apply these skills during the training day.

Do you need previous experience or qualifications to attend this course?

None required

Course Content

The ability to solve problems sets apart the superior from the average individual. Today’s business environments can no longer find success with mere hard work, but rather need Smart work – this means the ability to find solutions and new ways forward. Too many people are simply stumped by short and long-terms problems which create much stress, conflict and loss of business. The person who can solve problems has a priceless value. This person is the one who makes the difference, finds the advance and takes the company forward. This person is the Smart Worker. The counterpart to solving problems is decision making. Often otherwise productive workers are held back by the lack of knowledge of how to make effective, decisive and evaluated decisions. The person who can be decisive and choose the best course of action stands out, often as the leader, and always as the quality person in the team. There is also opportunity during this day to share any particular problem you may have and apply the techniques to actually solve it immediately. This has been the case for several of our delegates in the past!


Training Outcomes -           The training will cover the following areas:  

  • A change of thinking to approach problems
  • Logical and practical systems for solving problems
  • Creative methods of solving problems
  • Decision making techniques
  • How to implement a plan for problem solving and decision making
Techniques presented will include:
  • Problem Solving Loop
  • Decide Method
  • Morcas Ladder
  • Ishikawa
  • Mindmaps
  • Six Thinking Hats
  • 5 Whys
  • Future Circles
  • SWOT
  • PMI
  • Consensus


No formal assessment

Car Parking

Available on site


Buffet lunch and Teas / coffees provided.


To make a booking please complete the booking form and return to Emma Codd at