Feedback That Works

Who is this course aimed at?

This one day course is for managers and leaders particularly, however it will relate to anyone who wishes to communicate more effectively in the workplace.

Do you need previous experience or qualifications to attend this course?

None required

Course Content

The process of giving feedback is fraught with dangers but this course teaches how to address both positive and negative feedback in a bold, caring and constructive way. Genuinely skilful feedback does not avoid difficult issues but rather tackles the issues honestly whilst providing a supportive framework.   The central aim of the day is to guide delegates to use the skill of feedback continually in an environment where trust, consideration and mutual appreciation are cornerstones. The progressive leader uses feedback, in the form of praise or correction as a springboard to move all relevant parties forward to the betterment of the company and the individual’s development.   Delegates will learn how to harness the awesome power of praise, making it specific and strategic. This will lead to a ‘blossoming’ of staff motivation. The course will also challenge leaders not to avoid giving difficult feedback but facing it honestly and forthrightly with safety tips for ensuring a positive and productive outcome.   This training day is very much a ‘hands on’ practical day. The opportunity to practise techniques will challenge delegates to face various kinds of feedback scenarios.


  The training will cover the following areas:     •     Why giving  feedback is an essential for successful leadership •     How to create an environment of care and consideration •     How building rapport is a priority in giving feedback •     Finding the right time, place and mood for feedback •     How to keep feedback specific with examples •     What to do when feedback begins to go wrong •     How to give difficult feedback without flinching •     How to build a praise strategy to propel motivation  


No formal assessment

Car Parking

Available on site


Buffet lunch and Teas / coffees provided.


To make a booking please complete the booking form and return to Melanie Morgan at