Customer Service Apprenticeship

Customer Service Apprentices/Advanced Apprentices
  • Apprenticeship lasts 1 – 2 years
  • Training is completed largely in the work- place and through day-release at HGTA/WGTA
  • As well as an NVQ, this apprenticeship also includes other qualifications such as Functional Skills, typing qualifications, and the opportunity to attend a residential course. Most successful applicants will start their training at level 2
Career Options
  • Receptionist
  • Office manager
  • Personal assistant
  • Sales executive
  • Administrator
  • Marketing assistant
  • Customer Care Advisor
  • Any vocation could benefit from this qualification
Entry Requirements
  • Good GCSE grades are desirable
  • Commitment, determination and enthusiasm!
  • Successful applicants must enjoy working with people
Recruitment
  • Apply to HGTA/WGTA directly
  • All applicants undergo assessment and interviews
  • Main recruitment is between February and July, however we take on apprentices throughout the year
    Companies make final recruitment decision and all apprenticeship places are employed positions
Customer Service – Level 2 Summary of Outcomes
Unit Title Unit Description
Exams English, Maths and Information Technology Functional Skills (unless existing qualifications apply)
Qualification NVQ Level 2 in Customer Service which will involve the learner achieving mandatory units and a variety of optional units to suit their specific job
 Customer Service – Level 3 summary of outcomes
Unit Title Unit Description
Exams English, Maths and Information Technology Functional Skills (unless existing qualifications apply)
Qualification NVQ Level 3 in Customer Service which will involve the learner achieving mandatory units and a variety of optional units to suit their specific job